Associate Client Services Manager

Job Description

This role is based in our London office at least 4 days per week.

 

How You’ll Make an Impact

Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.

• Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.
• Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.

Key Responsibilities

• Client Services Support
  • Partner with Commercial Leads to assist in the successful enablement of client strategies.
  • Support coordination cross-functional teams to keep projects on track.
  • Support in creating and maintain project timelines, ensuring key deadlines are met.
• Campaign Delivery & Reporting
  • Monitor ongoing campaign activity, flagging optimisation opportunities and trends.
  • Preparing client reporting on campaign performance and insights.
  • Help with end-of-campaign analysis, gathering findings to guide future actions.
  • Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
• Strategy Enablement & Growth
  • Chip in to the team’s work on developing and implementing long-term, revenue-generating strategies.
  • Support the tracking and analysis of internal business performance metrics.
  • Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team.
• Client & Product Knowledge
  • Build strong internal working relationships through clear communication and reliable client support
  • Develop expertise in Epsilon products and services.
  • Lead client strategy discussions by sharing observations and insights from campaign performance.

Who You Are

• An analytical demeanor adept at delving into data and identifying valuable patterns.
• Awareness of digital behaviour, marketing trends, and customer journeys.
• Strong organisational skills with the ability to juggle multiple tasks and priorities.
• An approach that prioritizes customer appreciation and is passionate about growth.
• Clear and confident communication skills, both written and verbal.
• Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
• 1–2 years of experience in account management, project management, or the digital media industry (preferred).
• A self-starter attitude and eagerness to learn in a dynamic, fast-paced environment.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

 

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.#LI-TF1