Shelter Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

This is an evergreen posting used to build a talent pipeline for future Shelter Worker vacancies. Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions

become available.

Why Work at Richmond House Shelter Community Residential Facility

Richmond House is a well-established emergency shelter Community Residential Facility in Richmond, known for its commitment to offer safety, dignity, and compassionate care for individuals utilizing their services reintegration, accountability, and respect. The team plays a critical role in supporting individuals in crises and being a transforming influence in our community. transition back into the community, working closely with the Correctional Service of Canada and community partners. Staff are part of a mission driven team that treats every client with respect, recognizing their individual experiences and strengths, while providing stability during times of crisis.

Working at an emergency shelter like Richmond House allows team members to contribute to a space where people, in vulnerable situations, feel protected, heard, and valued. Shelter workers also gain purpose through service, teamwork, and the chance to help clients move toward greater stability and hope. All while gaining valuable work and life experience.

Position Purpose

Shelter workers support the safe, respectful, and effective operation of the shelter by monitoring guest activities, setting boundaries based on program policies, maintaining facility safety, and providing practical and compassionate support to individuals experiencing homelessness.  The role upholds The Salvation Army’s mission, policies, and safety standards while contributing to a positive, structured, and supportive shelter environment.

Key Responsibilities

Guest Safety & Shelter Operations

• Monitor guest activity and maintain shelter policies and restrictions

• Conduct bed checks and safety rounds

• Maintain cleanliness, order, and safety of the shelter and grounds

• Inspect neighboring properties and safely remove paraphernalia in accordance with the Good Neighbour Policy

Documentation & Compliance

• Complete basic intake, orientation, and required paperwork

• Maintain accurate logbooks and incident reports

• Safeguard confidential guest information at all times.

Guest Support & Engagement

• Provide practical, personal, and moral support to guests

• Work to support guest case plans and goals

• Prepare and serve breakfast, manage coffee bar, and provide simple meals

• Engage guests in appropriate activities (e.g., games, crafts, sports)

Collaboration & Professional Conduct

• Liaise with external agencies and referral partners as required

• Attend staff meetings, training, and workshops as directed

• Foster a positive, respectful, and team-oriented work environment

• Perform general administrative and reception duties as needed

Education & Experience

Education & Certifications

• Post-secondary education in Social Services or a related field, or equivalent experience

• First Aid and CPR certification

• Training in crisis intervention, conflict resolution, and mediation

• Vulnerability Assessment Tool (VAT) training.

Experience

• Minimum one year experience working with individuals experiencing homelessness

• Knowledge of homelessness, mental health, addiction, and concurrent disorders

Additional Requirements

• Criminal Record Check (Criminal Records Review Program)

• Intermediate computer skills

• Ability to work independently, manage multiple priorities, and meet deadlines

• Strong commitment to confidentiality, cultural sensitivity, and respectful practice.

Health & Safety

• Universal Precautions

• Immunization for Hepatitis B

• Vaccination against Tuberculosis.

The target hiring range for this position is $24.70 to $24.95 with a maximum of $25.20.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.