ServiceNow Business Analyst

ServiceNow Business Analyst

2- 5 years experience
Location - Hyderabad

About Cloud Mentor

Cloud Mentor is a leading business-to-business IT and Cloud services company based in Allentown, Pennsylvania. We are salesforce experts and we help businesses navigate the world of cloud computing and management through our consulting and programming services.

About the role

We are seeking a skilled and motivated ServiceNow Business Analyst to join our team. As a ServiceNow Business Analyst, you will play a vital role in bridging the gap between our business needs and the capabilities of the ServiceNow platform. Your primary focus will be on analyzing business requirements, designing effective solutions, and collaborating with stakeholders to ensure successful implementation.

Responsibilities

• Gather and analyze business requirements from various stakeholders to understand their needs and objectives.

• Translate business requirements into technical specifications and create detailed documentation to support development and implementation.

• Collaborate with key stakeholders, including business users, IT teams, and vendors, to ensure alignment on ServiceNow platform capabilities and project objectives.

• Design and configure ServiceNow modules and workflows to meet business needs and improve operational efficiency.

• Participate in system testing and validation to ensure solutions are meeting the defined requirements and are error-free.

• Identify and resolve issues and roadblocks during the implementation process, escalating when necessary.

• Conduct training sessions for end-users to ensure they understand and effectively use ServiceNow functionalities.

• Collaborate with the ServiceNow development team to provide input and feedback on technical solutions and enhancements.

• Stay up-to-date with the latest ServiceNow features, functionalities, and industry best practices.

  Candidate requirements

• Bachelor's degree in Business Administration, Information Technology, or related field.

• Proven experience as a Business Analyst, with exposure to ServiceNow or similar IT Service Management platforms.

• Strong analytical and problem-solving skills, with the ability to analyze complex business processes and propose effective solutions.

• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.

• Detail-oriented with a focus on producing accurate and comprehensive documentation.

• Proficiency in using tools such as Microsoft Visio, Excel, and PowerPoint for documentation and presentations.

• Ability to work independently and within a team, managing multiple priorities and meeting project deadlines.

Optional Skills 

• ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist) is a plus.

• Experience in Agile project management methodologies.

• Familiarity with JavaScript and other scripting languages used in ServiceNow development.

Benefits

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)

• Sum Insured: INR 10,00,000/-

• Maternity cover up to two children

• Inclusive of COVID-19 Coverage.

• Cashless & Reimbursement facility.

• Skill Development opportunities through various Cloud Mentor sponsored certifications on multiple technology stacks including Salesforce & others.

• An amazing Career growth path to ensure your personal growth and skill enhancement

• We have one of the best work environments in context to innovation and experimentation.

• Multiple projects and a variety of clients

• Opportunities to expand horizons and explore your talents.

• Flexible and Supportive work culture.
  
  
  

Join our dynamic team and contribute your expertise in ServiceNow to drive operational excellence and enhance our business processes. If you are a motivated Business Analyst with a passion for improving IT service delivery, we look forward to receiving your application.

Cloud Mentor  is an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.