- Salary
- $138k – $169k
- Location
- North Carolina-Remote, United States of America
- Type
- Full-time
- Department
- IT
- Seniority
- Manager
- Experience
- 8+ years
- Education
- Bachelor
- Source
- Workday
Description
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a talented Data Center & Infrastructure Manager to join our Cloud & Compute Platforms team in our Charlotte, North Carolina office. Relocation Assistance may be provided.
As a Data Center & Infrastructure Manager you’ll move Pacific Life, and your career, forward playing a critical role in supporting Pacific Life’s growth and technology modernization. You will fill a new role that sits on a team of 29 people in the Pacific Life Technology division. Your colleagues will include fellow infrastructure professionals. Reporting directly to the Director, you will oversee the day-to-day operations of our data center, computing platform, server, storage, and cloud infrastructure. You will lead a team of professionals, ensuring high availability, efficiency, and security, while executing on the strategic vision set by the Director and executive leadership.
How you’ll help move us forward:
Execute the operational roadmap for data center operations, ensuring alignment with business and IT objectives as defined by the Director.
Lead and mentor a team of infrastructure platform engineering professionals, fostering a culture of excellence, collaboration, and continuous improvement.
Oversee capacity planning, ensuring scalability and optimal resource utilization.
Implement and maintain industry best practices for security, compliance, and operational efficiency.
Ensure high levels of uptime and reliability through proactive maintenance and incident response strategies.
Manage vendor relationships and support contract negotiations for facility management and hardware procurement, as delegated by the Director.
Support the development and execution of disaster recovery and business continuity plans.
Monitor industry trends and emerging technologies, providing recommendations to the Director for continuous improvement.
Collaborate with other managers, directors, and stakeholders to ensure operational alignment with broader IT and business goals.
Provide direct leadership to data center staff, including performance management, coaching, and professional development.
Develop and implement departmental plans and priorities in coordination with the Director.
The experience you bring:
8+ years of experience in data center management, IT infrastructure, or related fields. People leadership experience is required.
4-year degree or equivalent experience
Experience supporting global, multi-site data center operations in a large enterprise environment.
Strong understanding of networking, server infrastructure, cloud technologies, and hybrid environments.
Expertise in data center power and cooling systems, redundancy planning, and energy efficiency best practices.
Familiarity with compliance and security frameworks such as ISO 27001, SOC 2, HIPAA, and GDPR.
A demonstrated ability to build and lead high-performance teams.
Experience with budgeting and cost optimization strategies, supporting the Director in financial management.
Hands-on experience with disaster recovery planning, incident management, and operational risk mitigation.
Familiarity with automation, monitoring, and management tools for optimizing data center performance.
Experience working in regulated industries or high-availability environments (e.g., finance, healthcare, etc.).
Strong communication and leadership skills, with the ability to engage both technical teams and management.
What makes you stand out:
The ability to manage hybrid cloud infrastructures and integrate on-premises data centers with public cloud providers.
Experience leading people in multiple geographical regions and countries.
Experience implementing automation or AI-driven optimization strategies for data centers.
Strong industry relationships and awareness of emerging data center trends.
Experience managing container platforms.
Success in supporting major data center migrations, expansions, or consolidations.
Relevant certifications (e.g., data center, cloud, or security).
Experience with Infrastructure as Code and automated configuration management.
Experience automating CMDB data updates for asset management.
You can be who you are.
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
#LI-KP1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$138,150.00 - $168,850.00Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
