Service Sales & Support BU Pharma

Responsibilities / Tasks

• ​Proactively visit customers to identify opportunities to maintain the installed base up to date by offering solutions from the GEA Portfolio.
• Prepare and follow-up on commercial proposals for spare parts, service level and maintenance agreements, health checks, upgrades and retrofits.
• Execute the GEA Service strategy and GEA Service sales plan in close collaboration with the team. 
• Provide support to Customers on technical clarification of the requirement, acting as a key interface between Sales, Service and internal stakeholders.
• Manage warranty cases in coordination with internal departments and factories.
• Support maintenance planning activities and spare parts identification for service agreements.
• Handle order confirmations, ensure accurate processing and follow-up on deliveries to ensure on-time delivery.
• This role will act as a key interface within a fast-growing organization with the potential to grow into a pure sales position in mid-term.

Your Profile / Qualifications

• Degree in Engineering, or experience in a related technical field, preferably Mechanical Engineering.
• Professional (Junior) in sales and Service support roles, preferably within the pharmaceutical or industrial manufacturing industry.
• Solid communication, interpersonal and presentation skills, with the ability to interact professionally with both internal stakeholders and external customers.
• Strong organizational and analytical skills, capable of managing multiple tasks and priorities in a structured manner.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Service-oriented mindset, with a proactive and solution-driven approach to problem solving.
• Fluent Spanish and professional working proficiency in English; Portuguese is considered a plus.
• Strong customer focus, with the ability to understand customer needs and translate them into effective internal actions.
• Proactive attitude towards spare parts, retrofit and service sales promotion.
• Willingness to travel occasionally (up to 30%) for customer visits, site activities or internal coordination.
• High level of ownership and accountability, with a collaborative and team-oriented mindset.
• Ability to work closely with Sales and Service teams to support market awareness and business development initiatives.

We offer:

• Attractive compensation package with flexible remuneration options (e.g. restaurant tickets, nursery)

• Private health insurance plan

• Employee Assistance Program

• Flexible working hours and the option for remote work (two days per week)

• 23 days of vacation per year

• Great work environment as part of a collaborative team

• Continuous internal training and career development opportunities, both nationally and internationally

• The opportunity to join a company recognized as a Top Employer 2026

Did we spark your interest?
Then please click apply above to access our guided application process.