- Salary
- $39 – $44/hr
- Location
- Bay Area, CA
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Family Services
- Experience
- 2+ years
- Education
- Master
- Source
- Lever
Description
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
POSITION SUMMARY
The Family Resource Coordinator I (FRC) works with donor hospital personnel, physicians, and the DNWest team to facilitate a donation discussion and the organ and tissue authorization process. The primary responsibility is to initiate the donation discussion and request for organ and tissue donation or notify the Notifying Party (NP) of donor designation. The FRC I also immediately responds to donor referrals to assess family needs as requested by the hospital, family, and or resource/transplant coordinator. This role must utilize consistent communication and empathy for both the donor family and potential transplant recipients. The individual must be compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in grief/crisis, individuals or groups and a variety of medical professionals. This position requires strong conflict management skills as well as written and verbal communication skill; and an ability to work productively both independently, and as a team participant with accountability to all other team members for meeting agreed upon objectives.
Skills
Customer ServiceProcurement