- Location
- Paseo de la Castellana 216 - REALIA-Torre Europa, Madrid, Madrid, ESP, Spain
- Workplace
- Remote
- Type
- Full-time
- Department
- Finance
- Seniority
- Senior
- Source
- Workday
Description
Join us as a Financial Lines Senior Claims Adjuster to take on key responsibilities within a world-class claims function.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Focused on Financial Lines business, you will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.
Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
You will communicate regularly with internal and external stakeholders in your role as our Financial Lines technical claims expert and thought leader.
As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues.
You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
What you’ll need to succeed
Strong experience and knowledge as a specialist in Financial Lines technical claims topics
Law degree preferred
Fluent in English
Advanced knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines.
Experienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients)
Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
Policy language skills enabling accurate and consistent policy wording interpretation.
A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.
The ability to assist with technical training to the team’s claim handlers as required.
Attention to detail
Good time management and prioritization skills.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Ready to take your career to the next level? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [email protected].
Functional Area:
CL - ClaimsAIG Europe S.A. (Spain branch)
