Certified Medical Assistant 2

***Sign On Bonus $5,000 ***

The University of Miami/UHealth Department of SCCC has an exciting opportunity for a Full Time Certified Medical Assistant 2 to work at the UHealth Medical Campus. The Medical Assistant (MA) 2 will perform multi-skilled tasks to assist the medical providers. The MA 2 shall assist patients’ healthcare management and clinical procedures in a culturally competent manner utilizing evidence-based standards of quality, safety, and service. The MA 2 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and institutional policies and procedures, under the direct supervision and responsibility of a licensed physician. The physician in charge may delegate the tasks to oversee the MA 2 to a Nurse or Designee in charge of the unit/clinic.  The MA 2 shall adhere to ethical and legal standards of professional practice, recognize, respond to emergencies, and demonstrate professionalism. The MA 2 provides care within the philosophy, mission, vision, and values, as well as within the policies and procedures of the Department of Nursing and the University of Miami. As a professional, monitors the quality of care provided and nurtures a compassionate and healing environment. The MA 2 works directly with the Nurse Manager/Nurse Supervisor/Charge Nurse and/or the Designee in charge of the Unit or Clinic to ensure a safe delivery of care that supports the UHealth mission.

• Abides by the standards for ethical behavior, therapeutic communication and protecting the privacy of patient information.

• Demonstrate knowledge of basic medical terminology.

• Assists providers with physical examinations by preparing treatment/exam room with proper supplies, instruments, and materials, as directed.

• Understands the importance of medical and surgical asepsis. Prepares patients for physician’s care with basic instruction and information regarding examination procedures.

• Performs routine laboratory tests.

• Perform vital signs, EKG, phlebotomy, and document in patient’s medical record.

• Observes and reports patient’s signs or symptoms changes.

• Administers medication safely as directed by the physician. Assists in patient care activities such as walking.

• Escorts and transports patients to various hospital locations.

• Cleans and/or sterilizes medical instruments while observing principles of sterile technique.

• Schedules patients for tests and completes required forms for laboratory work.

• Provides patient with provider’s care instructions and information.

• Maintains accurate and complete patient records and documentation. Orders, stocks, and inventories supplies, and assists in performing clerical duties.

• Adheres to University and unit-level Policies & Procedures and safeguards University’s assets.

Department Specific Functions

• Patient Triage 

• Independently triage patients, including but not limited to: 

• Assisting patient with e-check-in 

• Managing the clinic schedule (add/remove patients as needed) 

• Obtaining and documenting vital signs 

• Verifying and updating pharmacy information 

• Collecting and documenting: 

• Medication reconciliation 

• Medical, surgical, and family histories 

• Smoking, alcohol, drug, and sexual histories 

• Other

• Clinic flow 

• Work with LPN to ensure all patient appointments are confirmed either the day before scheduled appointment or morning of appointment. Educate patients about the importance of completing e-check-in during these calls. 

• Communicate with APP & LPN in secure chat during clinic day 

• Inventory management, ensure supplies is stocked 

• Be onsite for clinic at fire station on Tuesday, Wednesday and Thursday

• Be in the office on Monday and Friday as needed to collect supplies, complete admin tasks

• Screenings and Diagnostics 

• Perform screening tests (vision, hearing, spirometry) and EKGs independently 

• Maintain login credentials for all relevant diagnostic tools (e.g., EKG, audiogram) 

• Troubleshoot equipment issues and locate user manuals as needed 

• Laboratory Duties 

• Phlebotomy 

• Demonstrate competency in blood draw techniques 

• Specimen Handling 

• Navigate the Quest Diagnostics portal to confirm correct collection containers and storage requirements for all lab specimens 

• Communication & Documentation 

• Assist with inputting patient data into Smartsheets, updating each clinical day

• Navigate Excell spreadsheets

• Check the following platforms regularly Monday–Friday throughout the day: 

• Epic In-Basket 

• Epic Secure Chat 

• UM email 

• Team Participation & Reporting 

• Drive FCI van – while not a core responsibility, will need to be competent incase driving is needed.

• Occasional weekend work for events

• Clinical Operations Meetings 

• Attend all mandatory Monday and Friday clinical operations meetings 

• Update agenda items that pertain to your role and be prepared to present them 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Any relevant education, certifications and/or work experience may be considered.     

Core Qualifications

• High school diploma or equivalent

• Graduate from an approved Medical Assistant educational program recognized by the U.S. Department of Education (USDE).

Note: (If MA presently has, an active MA certification, school verification and exceptions may apply.)

Certification and Licensing:

• Approved MA Certifications:

• CMA- Certified Medical Assistant - American Association of Medical Assistants (AAMA)®

• RMA- Registered Medical Assistant - American Medical Technologists (AMT)

• CCMA- Certified Clinical Medical Assistant- National Healthcare Association (NHA)

• NCMA - National Certified Medical Assistant (NHA - NCCT)

• NRCMA - Nationally Registered Certified Medical Assistant (NAHP)

Additional certification:

• American Heart Association (AHA) Basic Life Support (BLS) for healthcare providers

• HIV & AIDS Certification: Florida HIV/AIDS Healthcare Professional Continue Education (CE) Certification

Experience:

• Minimum of 2 years previous experience

• Additional clerical experience preferred

Knowledge, Skills, and Attitudes:

• Strong, effective communication skills with patients, families, and clinical team 

• Adapt to firefighter specific needs

• Ability to adapt and exhibit flexibility to handle new, different, or changing environments and plans

• Demonstrates strong time management skills to prioritize and act proactively

• Ability to uphold professional ethics and maintain patient confidentiality

• Respectful towards colleagues and leadership

Any relevant education, certifications and/or work experience may be considered.