AI Engineer

As a forward-thinking AI Engineer, you will be instrumental in designing, developing, and deploying AI solutions using Copilot, Power Platform, and other low-code/no-code tools. This role blends software engineering, prompt engineering, and AI orchestration to deliver intelligent, scalable solutions across business domains.

Position Responsibilities:

• Helps translate business and functional requirements into documented technical specifications or user stories.
• Collaborate with business stakeholders to identify automation opportunities and translate them into AI-driven solutions.
• Designs, develops, tests, delivers, maintains, and improves AI-driven applications as a member of a team, working across full-stack through the entire software development lifecycle.
• Design and build intuitive user interfaces, robust APIs, and scalable server-side logic.
• Apply disciplined coding practices to enable agility and delivery of high-quality code.
• Implement design patterns, automation tools, and semantic versioning where and when available
• Perform technical "spikes" to explore and mitigate risks associated with AI technologies.
• Troubleshoot and optimize AI models and algorithms for performance and accuracy.
• Document deployment guides, maintenance plans, support materials, and business reports.
• Deliver high-quality, scalable AI solutions integrated with API and enterprise platforms (e.g SharePoint, M365, Azure, ServiceNow, Salesforce, WD, etc).
• Ensure responsible AI practices, including transparency, fairness, and compliance.
• Monitor and maintain deployed agents, ensuring performance, reliability, and scalability.
• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business)

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3+ years of experience in software development or automation, with at least 1 year in AI or low-code platforms.
• Hands-on experience with Microsoft Power Platform, Copilot, designing technical requirements, and documenting data flows for low-code or API-based integrations.
• Familiarity with agentic AI concepts, including autonomous agents, memory, and goal-driven behavior.
• Familiarity with Azure AI services, Power BI, and Dataverse is a plus.
• Ability to break down complex problems and design scalable, ethical AI solutions.
• Ability to communicate technical concepts clearly and collaborate across teams.
• Adaptability to evolving technologies and ethical AI design principles.

Preferred Qualifications:

• Experience with Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio
• Knowledge of MLOps, AI governance, and ethical AI frameworks.
• Background in enterprise integration (e.g., ServiceNow, Salesforce).
• Ability to work in agile environments and cross functional teams.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid