- Workplace
- Onsite
- Type
- Internship
- Department
- IT
- Experience
- 6+ years
- Education
- Bachelor
- Source
- Freshteam
Description
Serve as the primary point of contact for our customers, especially in understanding and qualifying their business model and plans, technical inquiries,needs, problems and requirements.
Weekly sales forecasting of revenue realised, close won ARR and pipeline generated
Quarterly business report (QBR) to sales and technical leadership
Main gateway to Eng, Infra Ops and product in addressing customer needs and problems.
Build and maintain strong relationships with Enterprise customers, acting as their trusted advisor and providing exceptional customer service.
Understand and articulate VIDA's technology value, products and solutions, and provide technical guidance and support to customers.
Proactively identify and address customer issues, providing timely solutions and ensuring customer satisfaction.
Provide strategic guidance to customers, helping them optimize their usage of VIDA's products and solutions to achieve their business objectives, working closely with Solution Architect and Customer Success Manager
Collaborate with internal teams, including sales leadership, support, and product, to address customer needs/problems and deliver value-added services.
Stay updated with VIDA's products, industry trends, and customer requirements, and continuously improve technical knowledge and skills.
Monitor and track customer usage of VIDA's products and solutions, and provide insights and recommendations to improve customer experience.
Collect and analyze customer feedback, and communicate customer requirements and feedback to internal teams for product improvement.
Minimize escalations by Cust Support through empowerment, tools and knowledge sharing.
Minimum 6 years of experience in Cloud or SaaS technology company, with a record of contributing to the broader region's business success
Strong sales and customer management experience, revenue forecasting, pipeline with revenue targets
Strong technical aptitude and ability to understand complex technical solutions.
Excellent interpersonal and communication skills, with the ability to build relationships and communicate effectively with customers and internal teams. Very Customer Focus and act as Customer’s voice.
Proactive problem-solving skills, with the ability to anticipate and address customer issues.
Ability to provide strategic guidance to customers and align technical solutions with business objectives.
Experience in cross-functional collaboration and working with sales, support, and product teams.
Self-motivated, results-oriented, and able to work independently and in a team.
Knowledge of identity verification, digital signatures, or authentication technologies is a plus.
Professional certifications related to technology or customer success is a plus.
Bachelor's degree in Computer Science, Information Technology, or related field is a plus
- Our mission is to enable trust, so what we do is pretty serious stuff – we work hard and we have audacious goals. We balance it through humor and making sure we have fun at work. We take our work seriously, but we don’t take ourselves too seriously.
- We are a startup so at times we will do things that are outside our scope. We do it to learn but we also do it because it takes a village.
- We believe feedback is a gift and should be given freely, constructively, and in a respectful manner.
- We are accountable to many stakeholders, but first and foremost, we are accountable to our mission and each other
