Appliance Repair Technician

Key Responsibilities

• Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools. 
• Level and adjust equipment to include plumbing, gas and electrical connections
• Install and instruct customers on the proper use of equipment
• Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
• Complete all service calls and warranty documentation in an accurate and timely manner
• Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
• Maintain the delivery truck in safe and working order

Requirements

• 100% local daily travel required
• A valid driver's license
• High school diploma or general education degree (GED)
• Knowledge of basic plumbing and electrical skills
• Good computer skills with knowledge of Microsoft Office
• Ability to apply concepts of basic math
• Ability to read, write and comprehend instructions, correspondence, and memos in English
• Ability to multi-task
• Ability to work professionally with colleagues and be a team player
• Ability to manage difficult customer situations
• Must be self-motivated, customer-oriented person with excellent communication skills

Working Conditions

• Generally works in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation
• May occasionally walk on slippery or uneven surfaces
• May have exposure to dust, gas, fumes or chemicals 
• On occasion, may use special visual or auditory protective equipment
• Will occasionally climb stairs and work off elevated surfaces
• Frequently work with bio-hazards for Commercial Technicians only

Physical Requirements

• Ability to sit, walk and crawl occasionally
• Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
• Ability to use hands repetitively and power/simple grasp constantly
• Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
• Physical ability to lift, pull and push products up to 50 pounds frequently
• Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
• Ability to carry items up to 6 feet occasionally

Compensation

• $50,000 to $69,000 annually

Benefits

• Comprehensive health, dental and vision insurance
• Wellness discounts on medical premiums
• 100% covered life and long-term disability insurance
• 401k with company match
• PTO + holidays
• Generous Employee Purchase Program
• Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V