Front Office Associate

Job Title: Front Office Associate 

Employment Type: Full-time

Location: Coimbatore

Industry: Hotel

Qualification: Any Degree

Experience: 0 - 3 years 

Job Summary

We are seeking a highly motivated and friendly Front Office Associate to join our dynamic team at our prestigious hotel. This role requires excellent communication, customer service, and organizational skills to provide a seamless stay for hotel guests.

Key Responsibilities

• Greet guests promptly and professionally, register them by verifying identification, and efficiently handle the guest check-in and check-out procedures, including assigning rooms, collecting payment, providing room keys, and processing necessary paperwork.

• Provide guests with relevant information about hotel amenities and services, operating hours, local area attractions, and procedures. 

• Manage guest reservations via phone, email, and online booking systems, ensuring accurate room availability and guest details. 

• Maintain a clean and organized front desk area and keep accurate guest records, update room status, and front office desk log relevant information. 

• Prepare vouchers, day to day cash transactions and maintain the ledgers and registers of internal and external official communications, and other clerical works.

• Effectively communicate with guests, other departments within the hotel, and management and Ensure compliance with hotel policies and security procedures.

Desired Candidate Profile

• Any degree, or a related field (or equivalent experience) and proven 0 - 3 years of experience in front office associate, preferably in an hotel sector.

• Basic knowledge of accounts is preferable. 

• Excellent customer service skills with a focus on hospitality and guest satisfaction 

• Strong communication and interpersonal skills to interact with diverse guests 

• Proficiency in using computer systems for reservation management and guest information 

• Ability to work flexible hours, including weekends and holidays