Customer Service Representative (UHealth Wellness Center)

The Department of Medical Wellness & Recreation has an exciting opportunity for a Part-time Customer Service Representative to work in Miami, FL. The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.

• Researches all inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.

• Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.

• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.

• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.

• Reviews and processes confidential information with discretion.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent

• Minimum 1 year of relevant experience

• Ability to communicate effectively in both oral and written form.

• Ability to recognize, analyze and solve a variety of problems.

• Ability to process and handle confidential information with discretion.

• Ability to work evening, nights, and weekends as necessary.

• Proficiency in computer software (i.e. Microsoft Office)

• Supports and enforces all UHealth Fitness and Wellness Center policies.

• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.

• Provides tours to prospective members.

• Processes payments for pro-shop sales, membership enrollments, and wellness programs. 

• Reports facility/operational issues to management, housekeeping, and security.

• Provides information regarding proper and safe use of fitness equipment.

• Performs routine maintenance of fitness floor and equipment.

• Answers questions and provides customer service to all patrons.

• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed. 

Department Specific Functions

• Supports and enforces all UHealth Fitness and Wellness Center policies.

• Facilitates front desk check-in procedures for facility visits, personal training sessions, fitness classes, and other programs.

• Provides tours to prospective members.

• Processes payments for pro-shop sales, membership enrollments, and wellness programs. 

• Reports facility/operational issues to management, housekeeping, and security.

• Provides information regarding proper and safe use of fitness equipment.

• Performs routine maintenance of fitness floor and equipment.

• Answers questions and provides customer service to all patrons.

• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth Campus Security as needed. 

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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