- Department
- IT
- Education
- High School
- Source
- Hireology
Description
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Greet customers and assist with service inquiries in a friendly, professional manner
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Perform vehicle walk-arounds and document customer concerns for accurate technician diagnosis
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Consult with customers on recommended services and available specials
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Clearly explain repair recommendations and prioritize service needs
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Document declined services and follow up appropriately
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Keep customers informed on repair status, timelines, and costs
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Ensure a smooth vehicle delivery experience, addressing any remaining questions or concerns
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Provide concierge-level support for all owner inquiries, whether in person or by phone
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Build lasting relationships through trust, transparency, and communication
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Maintain solid knowledge of vehicle products and features to answer customer questions
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Health and vision insurance
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401(k) with company participation
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Ancillary benefit plans
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Saturday team lunches
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Employee purchase plans
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Paid training and ongoing development
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Health and wellness initiatives
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Closed on Saturdays and Sundays – enjoy your weekends!
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Opportunities for advancement within a growing organization
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2+ years of customer service experience (automotive service experience a plus)
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Previous Service Advisor experience preferred
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Strong communication and organizational skills
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Experience with CDK or similar DMS systems preferred
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High school diploma or equivalent required
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Valid driver’s license and clean driving record
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Must successfully complete background, MVR, and drug screening checks
If you're ready to grow your career and be a part of a supportive, growing team, apply today and discover why Monaco Ford is known for its people-first culture and commitment to excellence.