- Workplace
- Hybrid
- Type
- Contract
- Department
- IT
- Seniority
- Manager
- Education
- Bachelor
- Source
- ApplicantPro
Description
Help Desk Manager
This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability
Description:
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.
Key Responsibilities:
-
Supervise Tier 1/2 support staff
-
Develop help desk procedures
-
Monitor metrics and implement improvements
Minimum Requirements:
-
8+ years of IT support experience, with 4+ in management
-
Bachelor's degree in IT or related field
-
Excellent leadership and customer service skills
-
U.S. citizenship and ability to obtain DHS Suitability clearance
Skills
Customer Service