Responsibilities

• Provides high-level effort estimates on assigned tasks
• Works independently on assigned QA items
• Seek to gain understanding of the company's org/system infrastructure in order to troubleshoot issues and engage the appropriate engineering teams as issues arise
• Provides in-depth troubleshooting skills to assist in resolving errors and performance issues
• Be familiar with Exploratory testing methodologies
• Write detailed test cases and execute them
• Creatively & intuitively find bugs for recently added features in the application
• Perform regression testing and provide detailed bug reports & test results reports with reproducible test steps and screenshots
• Understand project documents, customer demands, and product objectives to create and execute test cases
• Investigate customer problems referred to you by the technical support team, test bugs, and create and manage bug reports
• Be able to capture the appropriate logs in Salesforce to help diagnose issues
• Handle technical communications and understand the customers' systems
• Work with deployment teams, resolve level issues for systems, coordinate product design, and offer inputs on the testability of functional elements and product designs
• Collaborates with the Salesforce team regarding application support, helping to oversee the communication, analysis, testing, and implementation as the need arises
• Remains aware and up to date of product developments that translate into environmental or code modifications.
• Leverage pre-defined processes, instructions, guidelines, and policies to perform day to day tasks.
• Works closely with development team to ensure processes, procedures, and best practices

Requirements

• 2-5 years of experience in QA role on Salesforce
• Good communication skills
• 2 years+ experience of using Apex, Visualforce, Flows and salesforce integrated/Interfacing applications
• Experience with Salesforce Sales and Service Cloud
• Experience with Web Services testing using tools like ReadyAPI/Postman
• Well versed in UI, regression, performance, usability, acceptance, and ad-hoc testing
• Should be able to review/write test cases have experience on e2e testing prior UAT
• Salesforce Administrator, Platform App Builder or CPQ Specialist certification will be an added advantage
• Excellent analytical, problem-solving, and decision-making skills
• Effectively works as a member of an agile team and/or independently
• Highly self-motivated to continuously learn new methodologies/technologies