Financial Counsellor

Financial Counsellor | Financial Resilience & Wellbeing Service | Mackay

• Employment Term: Permanent, Full Time (76 hours per fortnight)

• Location: Mackay

• Remuneration: $51 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

We are seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service—a free, confidential service supporting individuals and families experiencing financial hardship, stress, anxiety, mental health challenges, and gambling harm. In this role, you will support those accessing the service to create positive and practical outcomes.

The Financial Counsellor provides professional financial counselling services, assisting individuals and families experiencing financial difficulties.

As a Financial Counsellor, you will

• Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required.

• Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities.

• Advocate on behalf of the clients when required – in a manner that encourages independence and self-sufficiency in clients

• Engage proactively with community services and hard-to-reach individuals to ensure inclusive access

• Contribute to community education initiatives that raise awareness of financial wellbeing issues

What makes a difference for us?

• A Diploma in Financial Counselling is essential

• Completed or working towards a Problem Gambling Skill Set CHCSS00111 course.

• Demonstrate empathy, professionalism, and a non-judgmental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.

• Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded.  

• Eligibility for membership with Financial Counselling Queensland (FCQ).  

• Current drivers’ license.  

• Working with Children Check (Blue Card) 

Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.

What makes a difference for you?

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

• Staff Discounts: Participation in our team member purchasing program 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs 

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme 

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 

• Career development opportunities to challenge yourself, grow and make a meaningful difference  

• Flexible work arrangements to support work-life balance

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years. 

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• provide welcoming, safe and nurturing services for children 

• implement measures to prevent child abuse and neglect within our services

• appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion 

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.  

Safe workplace 

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.