- Location
- Malaysia | Selangor | SDAC Ara (B113)
- Type
- Full-time
- Department
- Administration
- Experience
- 3+ years
- Source
- Workday
Description
Company :
Sime Darby Auto ConneXion Sdn. Bhd.Responsibilities
- Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
- Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
- Prepare letter of reply to customer on the critical cases.
- Attending tribunal & court as & when required
- Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff
Qualification
- Minimum Degree Holder in Business or relevant scope.
- Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
- Strong command of the English Language & Bahasa Malaysia in writing and verbally.
- Excellent/moderate User for Microsoft Word and Excel,
- Advantage if possess knowledge on using CRM and Case Management Systems
Skills
Excel