Team Lead - Korean and Mandarin - Penang (Online Payment System)
Teleperformance
·Apr 7, 2025
- Location
- , MY · Pulau Pinang-Georgetown, MY
- Type
- Full-time
- Department
- Operations
- Seniority
- Lead
- Experience
- 2+ years
- Education
- Bachelor
- Closing date
- Today
- Source
- iCIMS
Description
Qualifications
Minimum requirements:
- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills in English, Korean, Mandarin (Primary)
- Passion for ensuring an excellent user experience
- Banking background is a plus point!
Responsibilities
Responsibilities:
- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
