Customer Success Specialist Online Transportation - Yogyakarta

Overview

Customer Succes Specialist

Responsibilities

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualifications

• Minimum D3 / S1 any Major.
• Minimum IPK 2,75
• Experience Minimum 1 year in Call Center (Inbound, Outbound and Handle Media Social).
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).