Helpdesk Support Specialist

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our San Juan. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. This role will also be exposed to an enterprise computing environment and assist in delivering services and support to other locations.

What You Will Be Doing:

• Providing exceptional IT Services to TransPerfect employees

• Installing and supporting Windows and Mac-based hardware and software (including peripheral devices such as printers and USB devices)

• Responding to support requests on a daily basis

• Performing analysis, diagnosis, and resolution of desktop hardware and software problems for a variety of end users

• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

• Provides assistance and training to other Helpdesk staff in solving more complex user problems.  Escalates issues to more experienced staff or management if needed.

• Build and deploy new desktops and laptops

• May assist in coordinating Helpdesk staff activities related to larger projects as required by IT management

• Assists IT management in identifying and developing solutions to emerging issues faced by user groups and HD staff

As an AM you are a:

• Creative thinker – You are curious and unafraid to ask questions

• Hard worker – You are industrious and diligent in everything you do

• Innovator – You are willing to initiate changes and introduce new ideas

Your experience includes:

• Minimum Bachelor’s degree

• Five years of progressively responsible experience performing Helpdesk tasks and functions.

• Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 / Windows 11)

• Knowledge of Mac OS X

• Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, MS Teams, etc.

• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.

• Knowledge of Virus and Spyware removal techniques

• Working knowledge of a past Helpdesk/Support Ticketing system

• Experience with Microsoft Active Directory

• Ability to image and deploy Windows desktops and laptops

• Ability to quickly diagnose and fix problems

• Ability to open a computer and replace defective components

• Ability to operate in a dynamic, fast-paced environment

• Ability to work in a team-oriented, collaborative environment

• Exceptional written, oral, and interpersonal communication skills

• Exceptional customer service orientation

• Must be detail-oriented

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Functions:

While performing duties of the job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Finally, the employee generally works in an indoor office environment; working hours beyond the normal workweek may be required.