Ticket Taker | Part-Time | Santander Arena

Overview

As a Ticket Taker, you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests. 

 

This role pays an hourly rate of $11.00 - $11.50. 

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Ticket Verification: Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
• Customer Service: Greet guests warmly, answer questions, and provide information about the event and venue as needed.
• Access Control: Monitor and control the entry points to ensure that only authorized guests enter the event.
• Crowd Management: Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
• Problem Resolution: Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
• Venue Knowledge: Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
• Safety and Security: Report any suspicious activity or security concerns to the appropriate personnel immediately.
• Assistance: Help guests with special needs or requirements, ensuring they have a positive experience.
• Team Collaboration: Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
• Maintain Order: Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
• Perform other tasks and responsibilities as assigned. 

Qualifications

• Ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Must be able to work a flexible schedule including weekends, nights and holidays required.
• Must be able to work in all weather conditions with proper gear including heat, cold, rain, snow.
• Extensive time spent with moderate to loud noises.
• Frequent bending, standing for long periods of time and walking of the building.