House Supervisor

Join our community and experience Emerson College!

Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts’ 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until “all clear” and hours vary based on the event schedule.

ESSENTIAL JOB DUTIES

● Assist full-time staff to support client wishes and objectives before, during and after events.

● Train, motivate, supervise, and discipline all front of house staff including Head Ushers, Lobby Ushers, and House Ushers.

● Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgeable, and responsive assistance from usher staff; guests feel honored and well served.

● Coordinate usher staff to execute emergency evacuations

● Assist concessionaires to create a profitable and appropriate retail environment

● Represent management at merchandise count-in, count-out, and cash settlement

● Assist guests with specific needs

● Monitor the patrons and staff to ensure safety and security

● Work as House Usher, Lobby Usher, Head Usher as scheduled

 

QUALIFICATIONS – Qualifications are deemed required or preferred and represent what is needed to effectively perform job.

● Five years of customer service experience

● Three years previous experience in House Management

KNOWLEDGE, SKILLS, AND ABILITIES – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

● Strong leadership, communication and problem solving skills are required

● Must be able to handle challenging situations with the public with confidence, skill, and professionalism

● Must be a team player who is able to work well in a fast paced environment

● Computer proficiency in Google Suite, including Docs, Sheets, and Gmail

● Cash handling and POS experience is a plus!

PHYSICAL ABILITIES – Activities commonly associated with the performance of the functions of this job.

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

● Requires the ability to stand and/or sit for long periods of time

● Required to move/lift objects that are – Up to 20lbs

WORK ENVIRONMENT – Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

● Usual Office Conditions

● Theater 

Grade of Position: T01N

Scheduled Weekly Hours:

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. 

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.