- Location
- MGM Macau, Macao
- Type
- Full-time
- Department
- Operations
- Experience
- 3+ years
- Source
- Workday
Description
We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.
我們誠邀才華出眾的您，把握美高梅中國事業機會，與金獅再闖另一座高峰。
Job Responsibilities:
Supervise and manage operation including duties of the team, handling guest inquiry, quality control, service excellence, art tour, etc. and ensure the experience is delighting to guests and VIPs
Drive and maintain friendly and welcoming service to all guests and able to provide various solutions to meet different customer expectations, initiate sales tactics to drive sales on art trade and creative merchandize
Organize information including visitation records, guest feedback and comments, operational incidents, sales performance in a detailed, presentable, and accurate manner in all aspects of behaviors, actions, attitude and appearance
Conduct training and coaching service attendants and part time staff or related stakeholders regarding the attraction, MGM and various activities. Develop motivational culture for the team to learn and grow
Help promotion and media relations strategy through a mix of channels to increase MGM visibility and branding
Initiate sales tactics to drive sales on art trade and creative merchandize
Participate in various events and projects, from concept, planning, execution, installation and dismantle, and continual improvement
Fully comprehend MGM and its arts and culture mission and vision, and present its milestones and interpret the artworks in the property convey this vision, while ensure the operation and various activities supports it
Job Requirements:
At least 3 years’ experience in event, marketing, or hospitality and guest service, with proven track record of leading and supervising a team
Degree holder, preferably in communications, events, hospitality or related discipline
Major or with experience in event, marketing, hospitality, and guest service, with proactive attitude and good presentation skills is preferred
Proficient in Business Chinese (both Cantonese and Mandarin) and Business English, spoken and written. Other languages will be a plus
Proactive and Strong sense of responsibility, able to work independently and resourceful with problem solving skills
Mature personality with good presentation, communication and interpersonal skills
Strong time management and organization skills and ability to manage multiple tasks simultaneously without comprising quality
Strong attention to detail, able to work accurately while meeting tight timeline
Eager and interested to develop in hospitality, Arts, Culture and Technology industry
Must be able to work in various shifts including weekday and holidays
Capable on Microsoft office tools for administrative and reporting use, and able to learn computer software, analytics tools for analyzing performance and propose relative service excellency and selling tactics