Assistant General Manager – Shuttle Operations (CDL Required)

LAZ Airport Services | Full-Time | Leadership | CDL Required

Lead Operations. Develop Leaders. Drive the Future of Transportation.

At LAZ Parking, our people are the foundation of our success. As the Assistant General Manager (AGM) of Shuttle Operations, you will play a critical leadership role in supporting one of the region's largest transportation operations.

This position partners with the General Manager to oversee operational performance, employee engagement, safety, financial results, and customer satisfaction across a complex shuttle transportation environment. You will lead managers, supervisors, and frontline employees while driving operational excellence and ensuring a safe, reliable, and customer-focused transportation experience.

Whether you are looking to expand your transportation leadership experience, strengthen your operational expertise, or take the next step toward executive-level leadership, LAZ Parking offers an opportunity to make a meaningful impact every day.

Why Join LAZ?

• Senior leadership opportunity within a growing national organization
• Opportunity to influence business strategy and operational performance
• Exposure to large-scale transportation and airport operations
• Career growth and advancement opportunities
• Collaborative, people-first leadership culture
• Opportunity to develop future leaders and strengthen organizational talent
• Dynamic environment where no two days are the same
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

About LAZ Parking

LAZ Parking is one of the largest and fastest-growing parking and transportation management companies in the country. Our transportation operations help move millions of passengers annually through airport, commercial, and shuttle transportation services.

Our success is built on operational excellence, customer service, strong partnerships, and investing in our people. We believe in promoting from within, developing future leaders, and creating opportunities for employees to build long-term careers.

At LAZ, parking is our industry, but people are our passion.

Schedule & Work Environment

This position supports a large-scale transportation operation that functions seven days a week and may require schedule flexibility, including mornings, evenings, weekends, holidays, emergency response situations, and operationally critical events.

The Assistant General Manager regularly works throughout transportation facilities, maintenance areas, operational offices, airport environments, and customer-facing locations while interacting with employees, stakeholders, clients, and regulatory agencies.

The Spirit of the Position

As an Assistant General Manager, you are a strategic leader, operational expert, and people developer.

You understand that successful transportation operations require strong leadership, disciplined execution, exceptional customer service, and an unwavering commitment to safety. Through your leadership, business acumen, and operational expertise, you help create an environment where employees can perform at their best while ensuring the organization delivers outstanding service, financial results, and operational performance.

You bring professionalism, accountability, innovation, and a solutions-oriented mindset to every challenge.

What You'll Do

Strategic Leadership

• Partner with the General Manager to develop and execute operational and business strategies.
• Identify opportunities for growth, service enhancement, and operational improvement.
• Develop and measure key performance indicators (KPIs) related to service, safety, financial performance, and customer satisfaction.
• Support organizational change initiatives and operational transformation efforts.
• Drive continuous improvement initiatives designed to enhance efficiency and service delivery.

Operational Leadership

• Oversee daily shuttle transportation operations, including fleet utilization, route management, staffing, and resource allocation.
• Analyze operational performance data to identify trends and improvement opportunities.
• Develop contingency and recovery plans to address operational disruptions.
• Ensure transportation services are delivered safely, efficiently, and consistently.
• Support implementation of technology solutions and operational best practices.
• Drive operational excellence through performance measurement, accountability, and process improvement.

People Leadership & Development

• Lead, coach, mentor, and develop managers, supervisors, and frontline employees.
• Foster a culture of accountability, teamwork, safety, inclusion, and service excellence.
• Support succession planning and leadership development initiatives.
• Conduct performance evaluations, coaching conversations, and talent assessments.
• Promote employee engagement, retention, and workforce development programs.
• Build high-performing teams focused on achieving organizational goals.

Safety, Compliance & Risk Management

• Ensure compliance with all applicable DOT, OSHA, federal, state, local, airport, and company regulations.
• Lead safety initiatives and reinforce a strong safety culture throughout the organization.
• Support audits, inspections, regulatory reviews, and compliance assessments.
• Identify operational risks and implement mitigation strategies.
• Maintain accurate records, documentation, and compliance reporting.
• Support incident investigations and corrective action efforts when necessary.

Customer Experience & Stakeholder Relations

• Champion a customer-first culture that promotes exceptional service delivery.
• Support the development of customer experience initiatives and service enhancements.
• Serve as a key partner to clients, airport stakeholders, vendors, government agencies, and community partners.
• Assist with escalated customer concerns and service recovery efforts.
• Build and maintain strong relationships that support long-term operational success.

Financial & Administrative Leadership

• Assist with budget development, forecasting, and financial planning activities.
• Monitor labor, operational, maintenance, and administrative expenses.
• Analyze financial and operational performance metrics.
• Identify opportunities to improve efficiency while maintaining service standards.
• Support revenue growth, cost management, and profitability objectives.
• Oversee vendor relationships and support procurement activities when necessary.

Team & Operational Excellence

• Partner closely with the General Manager to align operational objectives with organizational strategy.
• Support market growth, new business opportunities, transitions, and special projects.
• Promote LAZ Parking's mission, values, and culture throughout the operation.
• Drive innovation, accountability, and continuous improvement initiatives.
• Perform other duties and leadership responsibilities as assigned.

Who You Are

Strategic Thinker

You can translate organizational goals into actionable plans and measurable results.

Operational Leader

You understand complex transportation operations and can balance efficiency, service, safety, and financial performance.

People Developer

You enjoy coaching leaders, developing talent, and building high-performing teams.

Business-Minded

You understand financial performance, operational metrics, budgeting, and long-term business sustainability.

Collaborative Communicator

You build strong relationships across all levels of an organization and with external stakeholders.

Customer Advocate

You are passionate about delivering exceptional service and creating positive customer experiences.

Qualifications

Required

• Valid CDL and ability to maintain required driving qualifications.
• Minimum of 3 years of progressive leadership experience in transportation, logistics, shuttle operations, or a related industry.
• Minimum of 3 years of leadership experience managing supervisors, managers, or large operational teams.
• Strong knowledge of transportation operations, fleet management, safety programs, and regulatory compliance.
• Experience managing operational performance metrics and business objectives.
• Excellent communication, leadership, coaching, and relationship-building skills.
• Strong analytical, decision-making, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficiency with Microsoft Office and operational reporting systems.

Preferred

• Bachelor's degree in Business Administration, Transportation Management, Logistics, or a related field.
• Airport transportation or shuttle operations experience.
• Experience managing large-scale or multi-site transportation operations.
• Experience supporting collective bargaining agreements or unionized workforces.
• Experience with fleet management systems, transportation technologies, and data analytics tools.
• Experience leading organizational change and operational transformation initiatives.

Physical Requirements

This position requires the ability to:

• Work both indoors and outdoors in varying weather conditions.
• Stand and walk for extended periods.
• Travel throughout transportation facilities, operational locations, and airport environments.
• Lift, push, and pull up to 25 pounds.
• Bend, stoop, squat, and move frequently throughout the workday.
• Safely enter and exit transportation vehicles when operational support is required.
• Communicate effectively in person, by phone, radio, video conference, and email.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Lead People. Drive Performance. Shape the Future.

If you are passionate about transportation leadership, operational excellence, employee development, and delivering exceptional customer experiences, we'd love to hear from you.

Join LAZ Airport Services and help lead a world-class transportation operation while developing the next generation of operational leaders.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.