Vacation Advisor - Reservation Sales - Work From Home (Must live in San Marcos, CA area)

Job Summary

• Communicate with potential owners via telephone to schedule preview package reservations.

• Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements.

• Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.

• Leverage guest loyalty to the brands to persuade callers to reserve dates for the vacation ownership preview package.

• Confidently ask the potential owner to reserve dates for the package.

• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.

• Contact an appropriate call center individual, leader or department, if needed, to resolve guest calls, requests, or problems.  

• Answer questions about vacation destinations and resort facilities and services.

• Check the availability of accommodations and dates, and suggest alternatives when the first choice is not available.

• Promote accommodation upgrades and extra nights to drive additional revenue when available.

• Clearly explain the requirements for reserving dates for a preview package and attending a vacation ownership sales presentation.

• Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

• Speak with others using clear and professional language; answer telephones using appropriate etiquette.

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

• Comply with quality assurance expectations and standards.

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

• Perform other reasonable job duties as requested by Supervisors.
  #ihvocc

• #callcenter#reservations#sales#activations

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.