Sydney Airport Field Sales Coordinator - Fragrance Brands

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Primary Purpose

The APC is the first point of contact for the retailer regarding all operational issues for all ELC brands on the shop floor and is required to review, resolve and escalate (if required) all relevant processes and ad-hoc requirements.

The role is to achieve counter sales goals and business objectives through efficient management of daily counter operations in close exchange with the branded staff and retailer; key focuses are inventory, MinMax, Visual Merchandising as well as branded staff and promotion. The APC will work in close collaboration with the SEE/ASOM through regular reports and ongoing exchange to deliver the highest retail standards in line with brand guidelines.

This position will have access to a range of confidential information and so will require the personal characteristics of discretion and integrity.

Key Responsiblity

Key responsibilities but are not limited to:

Retail Sales

• Weekly qualitative and quantitative feedback on sales and BA performance to SEE/ASOM
• Actively work with brand staff on brand targets execution
• Actively support SEE to ensure brand staff are engaged to drive brand/door seasonal sales plans
• Follow up at store level to execute details of promotional programs/ events, feedback sales results and suggestion on improvement where needed
• Responsible for monthly report: sell-through figures, pax trend, competitors’ activities, retailer promotions & campaign, ELC brands incentive / promotions recap, counter photos

Efficient Management of Daily Counter Operations

• Supervise and execute daily counter duties such as housekeeping, merchandising, ensuring availability of stocks, testers, price & promo signage together with VM materials
• Report to SEE on any counter maintenance issue when required
• Report to SEE on any brand staff absence on counter and propose counter coverage plan when required
• Provide feedback and observation to SEE on promoters and brand staff (products & service training, grooming guideline, counter daily ops procedure, sales report) when required

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Management of Stock Inventory

• Review and adjust brands min/max and shelf capacity meets sales demand & presentation level
• Ongoing check of out-of-stock on top selling products and report to and follow up with the Retail Store team and inform SEE/ASOM
• Ongoing check on non-saleable inventory (GWP, TOA, testers, gifting wrapping, samp les etc) and feedback / follow up action plan with SEE

Managing Operational Effectiveness

• Understand and ensure each brands visual merchandising is aligned to brand guidelines and maximize sales potential (including but not limited to planogram, visual merchandise units, launch focus, ticketing, testers, transparencies and videos, GWP display)
• Work at the counter with the team on all promotional events and setups (when required)
• Share photos with SEE of each launch changeover, promo set up, event set up and rectify set up if needed when required

Workplace, Health and Safety (WHS)

• Take reasonable care of the health and safety of themselves and others
• Cooperate with Estee Lauder Management in the provision of a healthy and safe workplace
• Report any incidents or accidents as per Company process
• Undertake duties in accordance with the current Estee Lauder WHS principles, policies, procedures and objectives

General

• And other general tasks as required by the Management Team

Key measures of success but are not limited to:

• Positive stakeholder feedback – management, peers, visitors
• Ensure all communications is maintained to reflect Company’s standards
• All deadlines are met
• All matters dealt with quickly and professionally
• All procedures and policies adhered to

Confidentiality

An employee must not give information or documents relating to their employment and to the company to anyone unless authorised to do so by the HR team and/or the Leadership Team. This includes medical records and information about the company’s activities.

This position may from time to time be called by authorities and/ or media. This position is not to make any comment regarding the Estée Lauder Companies at any time, and must refer the calls to senior management immediately.

To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of the position. It is essential that all employees are committed to their jobs and the success of the Company, and maintain a willingness to accept total flexibility of jobs and duties throughout the Company.

All employees must comply with Estée Lauder Companies Policies and Procedures and adhere to all standards at all times.

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Qualifications and Knowledge

• Previous retail management experience (ideally 2+ years duty free or cosmetics)
• Working knowledge of a computerised system including:

• * Microsoft Office 2007/2010 application (word, excel, outlook, PowerPoint, etc);
• Effective coaching style with the solid ability to inspire and motivate others
• Effective verbal and written communication skills
• Excellent interpersonal skills
• Professional presentation skills
• Quality customer service skills
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• The ability to manage multiple priorities and time management
• Proactive and positive approach to work and tasks
• Good planning, organisational, analytical and decision-making skills
• Confidentiality, tact and discretion when dealing with people
• Willingness to work a flexible schedule and travel