Medical Assistant II

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

Behavioral Health Urgent Care

All Locations:

10 Gove Street – Taylor Building

Position Summary:

The Behavioral Health Urgent Care Service Medical Assistant (BHUCS MA) is a resource for the team in managing patient flow, assisting providers, and anticipating patient and provider needs in the BHUCS. The BHUCS MA provides excellent customer service to patients, health center staff and outside agencies. Provides quality support and care to patients by working as a multidisciplinary care team member in the BHUCS and across the health center.

This position is part of a 24/7 operation and will have shifts which are non-standard in order to cover the needs of the BHUCS

• Prepares for assigned clinics and ensures all test results and instruments are available per department protocol. Be available to assist with their assigned providers. Communicates with them throughout the session
• Accurately performs the following as indicated :
• vital signs, O2 sat, pain scale (0-10) weights, height, LMP Spirometry EKG Peak flow meters. Use of Oxygen equipment  Point of Care testing Cleans and wraps instruments for sterilization Follows proper sterilization protocols as indicated Other clinical tasks appropriate to the department assignment
• Responsible for facilitating effective team and patient communication throughout the visit  
• Manages efficient patient flow per departmental requirements and supports providers and team in overall coordination and delivery of care.   Actively participates in patient visits per departmental protocol including but not limited to:  rooming patients, obtaining chief complaint, addressing BPAs, and obtaining pertinent history.
• All documentation should be complete and done in an efficient and timely manner.   Proficient in the use of the electronic medical record (Epic) as it pertains to department-based workflows and guidelines
• Interacts with patients and other staff in a professional and respectful manner, which reflects the needs and concerns of patients and staff.  Consistently provides excellent customer service and makes patients feel welcome. Maintains a positive attitude
• Monitors or chaperones exams as appropriate, assists in procedures or treatments as requested by providers.
• Assists with patient ambulating and transfers to/from chair, stretchers and exam table.  Assists with undressing, gowning and dressing as needed.
• Stocks exam rooms and utility rooms daily with medical supplies and forms needed.
• Cleans exam rooms and equipment daily and as needed.
• Proficient and accurate use of current NeighborHealth electronic applications
• Promotes a sense of team work through demonstration of self-direction and self-motivation. Solves problems independently and knows when to seek consultation
• Assists with forms, letters, and other clinical paperwork as directed. Makes sure that all clinical paperwork is properly labeled.
• Answers telephones, and calls patients as requested by practice staff.
• Performs activities such as booking/canceling/confirming appointments, processing outside referrals, and filing.
• Escorts patients to various departments as seen necessary.
• Reports delays in supply orders, safety and equipment problems, and malfunctioning or missing equipment.
• Follows established departmental policies and procedures for environmental safety and infection control.
• Participates in required departmental activities and meetings.
• Understands organizational structure of department and unit routine
• Makes optimal use of standby time
• Maintains all pertinent competencies
• Maintains excellent punctuality and attendance
• Ensure that any exam room solutions supplies are dated when opened and disposed of promptly when expired. Responsible for ensuring exam rooms are kept clean and fully stocked with both medical and clerical supplies. Assuring medical supplies are up to date. Checks for expiration dates as scheduled.

EDUCATION:- High School Diploma or G.E.D.- Graduation from a Certified Medical Assistant Program - BCLS certification (per department policy).- Bilingual skills preferred.

EXPERIENCE: Two years as a Medical Assistant, with six months at East Boston Neighborhood Health Center. Must work at least .8 FTE regularly scheduled hours.

SKILLS/ABILITIES: Meets medical assistant skill level with addition of demonstrated leadership ability.

Salary: Starting at $24.15/hr up to $36.50/hr based on experience

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [email protected] or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.