- Location
- Dubai, United Arab Emirates
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Senior
- Experience
- 5+ years
- Education
- PhD
- Source
- Workday
Description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Lead complex client onboardings and implementations with multiple dependencies or regulatory constraints.
Act as trusted advisor on how clients can best leverage the platform and APIs to meet requirements.
Lead advanced platform and API demos, including deep dives into capabilities, patterns, and limitations.
Guide resolution of complex client issues, escalations, and ambiguous problems.
Own delivery governance, onboarding strategy, and escalation management.
Define and improve onboarding and delivery standards, playbooks, and ways of working.
Partner with Product, Engineering, and Customer Success to improve onboarding experience and platform adoption.
Project management
Customer-oriented view;
Track and Implement KPIs
Ensuring visibility of project evolution to stakeholders
Optimise time to value for clients and consistently maintain reasonable timelines.
Deployment requirements knowledge
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications:
- Russian speaker is highly desirable
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- Led the certification and implementation of Jaywan and AEP switch in UAE
- Operated in cloud, microservices, API/streaming architectures; familiar with rigorous change control, release, and resiliency practices.
- Regulatory savvy (GCC banking and payment controls, risk frameworks) with proven delivery to audit/compliance expectations.
- Expertise in building and scaling high-performing teams, with a hands-on leadership style that emphasizes mentorship, empowerment, and a culture of accountability.
- Proven ability to deliver complex, multi-market projects on time and within scope, leveraging advanced project management methodologies (Agile, Lean, and hybrid models) and a pragmatic, results-oriented approach.
- Recognized for forging strong, trust-based relationships with C-level executives, clients, and cross-functional partners, ensuring alignment and transparency throughout the implementation lifecycle.
- Adept at translating business strategy into actionable plans, optimizing processes, and driving continuous improvement through data-driven decision-making and KPI management.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.