Fullstack Software Engineer

Key Responsibilities: 

Build Scalable Digital Platforms and Knowledge Services

• Design and develop scalable, reliable, and secure platforms that enable government agencies, developers, and AI-powered systems to discover, understand, and adopt client products and services.
• Build and integrate APIs, content management systems, search capabilities, and knowledge services to deliver accurate, structured, and accessible product information across multiple platforms.
• Define stable interfaces, versioning approaches, error handling, testing strategies, and documentation for platform components.
• Develop reusable components, services, and abstractions that simplify integration, improve developer experience, and accelerate the delivery of new capabilities.

Build Product Discovery and Adoption Experiences

• Develop intuitive, user-facing experiences across product portals, documentation platforms, and quality dashboards that help government agencies and developers discover, evaluate, and use client products.
• Build product discovery features such as search, filtering, recommendations, and contextual navigation to help users find relevant products and technical information.
• Integrate with shared platform capabilities, including product catalogues, subscriptions, and onboarding workflows, to provide seamless experiences across the product adoption journey.
• Collaborate with product managers, designers, and stakeholders to turn complex user needs into simple, effective digital experiences.

Ensure Quality and Reliability

• Design for high availability and resilience — our platforms serve thousands of government developers and agencies daily.
• Build observability into services: monitoring, alerting, SLOs, and usage analytics that surface issues before users do.
• Implement automated testing and deployment strategies that let the team ship confidently at pace.

Improve the Developer and Agency Experience

• Use delivery signals and user feedback to identify friction and prioritise targeted improvements.
• Produce clear documentation, onboarding flows, and examples that reduce the learning curve.
• Collaborate with UX and product to iterate on interfaces grounded in real usage.

Collaborate Across Teams

• Work with platform and product teams to understand their integration, deployment, and operations needs.
• Partner across platform engineering, product, and design to shape APIs and experiences.
• Gather feedback from real usage and improve platform capabilities iteratively.

How to Succeed

• Strong ownership and collaboration skills with a track record of working effectively with UX and Product Management.
• Growth mindset and willingness to share knowledge to grow together with the team.
• Enjoy making data-driven decisions while leaving ego aside.
• Understand that problems can be solved in different ways, sometimes not with engineering; understand how these solutions can and should be evaluated.

What We Are Looking For:

• We value strong engineering fundamentals. We're looking for people who have a degree in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines.
• At least 5 years of professional experience as a software engineer or equivalent position.
• Demonstrate the ability to build high-quality, secure software.
• Think clearly about abstract problems, with strong debugging and reasoning skills.
• Experience in frontend technologies (HTML, CSS and JS/TS) as well as any web framework (React, Angular, Vue etc).
• Experience in Node.js/TypeScript will be advantageous, though we are open to other server-side languages.
• Mentored teammates on new ways to deepen their technical craft.
• Able to grasp business domain concepts and set appropriate technical directions at the right level of abstraction.
• Care deeply about public good, and understand the responsibility of working on critical national infrastructure.
• We value ability, initiative, communication, and strong integrity.