Operations Team Lead

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

Role Overview

The Operations Lead will work closely with the Supervisor, overseeing and optimizing the daily operations within our luxury retail distribution center. This role is ensures the efficient and accurate processing of high-value goods while maintaining the highest standards of quality, security and cost efficiency. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical. This role also involves leading the implementation and continuous operational improvements.

Responsibilities

• Supervisor Support: Assist the supervisor in daily tasks, providing support and guidance as needed to ensure smooth team operations and hand offs to multiple shifts.
• Team Leadership & Management: Train, and mentor a team of employees; providing guidance, monitoring performance, and ensuring policy adherence. Equip the team with necessary skills and knowledge.
• Operational Excellence: Assign daily work, monitor progress, and adjust to meet operational demands. Oversee efficient processing of luxury retail products. Monitor KPIs, resolve bottlenecks, and maintain quality/security standards.
• Communication & Collaboration: Serve as the point of contact for brands/Maisons. Communicate with internal teams. Perform shift communication plans.
• SOPs & Continuous Improvement: Lead SOP implementation and maintenance. Identify and implement process improvements using Lean/5S principles. Conduct 5S audits and participate in change management.
• Safety & Housekeeping: Maintain a safe and clean work environment, ensuring adherence to safety protocols.
• System & Project Participation: Participate in SAP/EWM system checks and business development projects.
• Cross-Functional Support: Cross-train to support multiple departments.
• Leadership Development: Participate in activities to strengthen leadership skills, such as stand up meetings, all hands facilitation, teach backs, audits, and SOP development.
• Problem Solving & Decision Making: Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Qualifications

• High school diploma or equivalent required
• 2-3 years of experience in operations or similar type of environment
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus.
• Experience with Warehouse Management systems; SAP experience a strong plus.
• Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Proven experience in leading and managing teams.
• Excellent communication, interpersonal, and problem-solving skills; Spanish is a plus.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous improvement mindset, open to learning and finding new and innovative solutions.
• Flexibility to adapt quickly to changing circumstances. Must be flexible in working different departments, functions, and shifts.
• Experience in identifying root causes of problems and implementing corrective actions to prevent recurrence.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be negotiated based on relevant skills and experience.

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