Revenue & Tax Specialist II

Job Appointment: Full Time, Regular
Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available. 
Work Location: Hybrid. This position reports to 111 SW Columbia St, Portland, OR 97201. Remote work must be performed within Oregon or Washington. For more information, click here.
Union Representation: AFSCME-189.   To view current labor agreements, click here. 
Starting Pay: Applicants start at the entry rate. If you are an AFSCME/DCTU-represented employee, see labor agreement or contact your labor representative for additional information.

Position Summary:

The Revenue Division is seeking a Revenue and Tax Specialist II (RTS II) to join its Personal Income Tax Customer Service team. In this role, you will help taxpayers and tax professionals understand their accounts and navigate tax processes. You will answer questions by phone, review and process documents and payments, create and maintain accounts, and resolve routine account issues. You will identify matters that need further review and refer them to senior specialists.

The work is fast paced and varies throughout the tax cycle. The ideal candidate is comfortable handling a high volume of inquiries, explaining information clearly, and working carefully with sensitive financial information. 

What You’ll Do:

• Provide quality customer service to taxpayers, businesses, and tax professionals. 
• Answer phone calls and respond to taxpayer inquiries.  
• Refer and/or process documents received via the mailroom. 
• Process a high-volume of payments. 
• Create new accounts, review existing accounts; identify and clean up issues with new and existing accounts. 
• Identify issues and refer issues needing escalation to the RTS III's, RTS IV's, and RTS V's. 
• Provide additional support and duties as needed; duties vary with business and tax cycles.

Applicants must demonstrate how their education, training, and experience meet each of the minimum qualifications listed below:

1. Experience providing excellent customer service in a busy setting by phone, email, or in person.
   

2. Experience explaining complex subjects such as tax code, policies, laws, or financial calculations to the general public/customers.
   

3. Experience processing a high volume of documents with speed and accuracy. 

4. Experience using office suite software including word processing, spreadsheet, database, and scheduling/email applications.

Applicants must also possess:

• The ability to pass an educational and criminal background investigation.
•  The ability to undergo fingerprinting as mandated by the IRS regulations upon being hired.

How to Apply:

• Submit your resume and responses to supplemental questions by the closing date.
• (Optional) Submit Veterans’ Preference documents, if applicable.
  If this is your first time applying with the City of Portland, or if you haven’t requested veteran preference before (and would like to now), please attach your DD214-Member 4 and/or VA Benefit Letter to your application. Once we verify your eligibility, we’ll record your veteran preference in our system, so it automatically applies to your future applications.
• Click here for application tips for resume, supplemental question response and/or cover letter.

What to Expect:

1. Application Review -Week of October 12, 2026: We'll review your application materials to ensure you meet the minimum qualifications listed above.

2. Notice/Feedback - Week of October 19, 2026: You will receive an email when the minimum qualification review is complete. If you disagree with the evaluation results, you may request a review within 14 days of the email notice, per City Administrative Rule 3.01.

3. Selection Process - Late October: The hiring bureau will review qualified applications, conduct interviews, and check references.

4. Conditional Job Offer: Final candidates may undergo a background or driving record check, depending on the position.

Learn More About:

• How to Apply Videos and Workshops
• City of Portland Core Values
• HRAR-3.01 - Recruitment Processes
• Veteran Preference Information
• Total Compensation and Benefits
• Language Pay Differential Eligibility

We’re committed to providing a fair, inclusive, and accessible hiring process. If you need assistance with your application or would like to request a reasonable accommodation due to a disability, pregnancy, or religious belief, please contact the recruiter listed below.

Questions? We're here to help!

TroyLynn Craft, Senior Recruiter 
[email protected]
Bureau of Human Resources