Supply Warehouse Manager

Description

The Supply Warehouse Manager is responsible for delivering reliable, on-time material support to field operations through effective oversight of customer service, logistics coordination, inventory accuracy, safety compliance, and workforce scheduling, ensuring the warehouse operates efficiently and supports both internal teams and external customers.

Core Responsibilities

Customer Service & Operational Support

• Serve as the primary warehouse point of contact for field operations, dispatch, and operations leadership.
• Ensure materials, tools, and equipment are issued accurately and on time to meet job schedules and customer commitments.
• Respond promptly to urgent or after-hours material needs to prevent operational delays.
• Communicate proactively with operations when you identify shortages, delays, or constraints.
• Maintain a service-oriented mindset focused on reliability, responsiveness, and execution.
• Ensure all material issues, transfers, and returns are accurately documented and processed through the ticketing or order system.
• Submit required documentation timely and accurately to support billing, job costing, and revenue recognition.
• Partner with operations and accounting to resolve ticket discrepancies, missing documentation, or delays impacting invoicing.
• Maintain documentation standards to ensure services and materials are billable, auditable, and traceable.

Logistics & Scheduling

• Coordinate inbound and outbound logistics, including vendor deliveries, transfers, and field returns.
• Align warehouse activity with job schedules, dispatch plans, and crew availability.
• Plan and schedule warehouse staff to support operational demand, including peak periods and emergency callouts.
• Ensure that materials are staged, kitted, and ready in advance of scheduled jobs.

Inventory Control & Asset Management

• Maintain accurate inventory levels through system controls, cycle counts, and audits.
• Track issuance, returns, and condition of company-owned tools, equipment, and materials.
• Investigate and document inventory discrepancies, losses, and damage.
• Manage obsolete, excess, or damaged inventory in accordance with company policy.

Safety & Compliance

• Enforce company safety policies, OSHA requirements, and oil and gas industry standards.
• Ensure proper storage, labeling, and handling of hazardous materials.
• Conduct safety meetings, toolbox talks, and routine warehouse inspections.
• Maintain compliance documentation and support audits or inspections.

Team Leadership & Scheduling

• Supervise, train, and develop warehouse personnel.
• Set clear expectations for performance, safety, attendance, and customer service.
• Manage employee scheduling, timekeeping, and coverage to ensure uninterrupted operations.
• Address performance issues through coaching, corrective action, and documentation.

Documentation & Reporting

• Maintain accurate records related to inventory, logistics, safety, and compliance.
• Prepare operational reports including inventory accuracy, service levels, and incident tracking.
• Support internal reviews, audits, and management reporting requirements.

Performance, Planning & Business Accountability

• Maintain accurate and timely documentation of employee performance, including safety, attendance, customer service, and operational execution.
• Participate in weekly operational leadership meetings (L10 or equivalent) and report on warehouse performance metrics.
• Own and execute assigned quarterly priorities (Rocks) related to warehouse operations, service reliability, safety, and cost control.
• Monitor and manage warehouse-related expenses within approved budgets; identify and communicate variances.
• Track and report key performance indicators related to inventory accuracy, service levels, safety, labor utilization, and compliance.
• Ensure records, documentation, and reporting are audit-ready and aligned with company standards.
• Support leadership decision-making through clear communication, data accuracy, and follow-through on action items.

Requirements

• 3–5 years of experience in warehouse, logistics, or supply operations, preferably in oil and gas or industrial services.
• Strong understanding of customer service in a field-driven environment.
• Working knowledge of safety and compliance standards (OSHA, DOT, HAZMAT as applicable).
• Proven ability to schedule staff and manage competing priorities.
• Proficiency in Microsoft Outlook and P21 accounting and inventory software 
• Forklift and equipment certifications.

Additional Details

• Regular work hours are typically 8:00 AM to 5:00 PM, Monday through Friday, with flexibility based on operational needs.