Cashier

Cashier – Job Description (Retail Supermarket)

Position

Cashier / Billing Executive

Reports To

Store Manager / Floor Supervisor

Job Purpose

To ensure fast, accurate billing and excellent customer experience while maintaining cash accuracy and POS discipline.

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Key Responsibilities

1. Billing & POS Operations

• Operate POS billing system accurately.
• Scan products and generate invoices quickly.
• Ensure MRP and system price match.
• Handle cash, UPI, card, and wallet payments.
• Generate daily sales reports from POS.

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2. Cash Handling

• Maintain correct cash balance during shift.
• Perform opening and closing cash tally.
• Report any shortage or excess immediately.
• Deposit cash with accounts/manager as per SOP.

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3. Customer Service

• Greet customers politely.
• Handle billing queries and price complaints.
• Inform customers about offers, combos, and schemes.
• Ensure smooth checkout with minimal waiting time.

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4. Billing Accuracy & Controls

• Verify quantity and price before final billing.
• Avoid duplicate scanning or missed scanning.
• Follow store policies for returns and exchanges.
• Prevent billing fraud or misuse of discounts.

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5. Coordination with Store Team

• Inform staff if barcode missing or product not in system.
• Alert team about pricing errors or mismatches.
• Support during peak hours and promotions.

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6. Counter Management

• Keep billing counter clean and organized.
• Ensure billing rolls, carry bags and stationery availability.
• Maintain queue discipline.

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Daily Tasks

• Open billing counter.
• Check POS system and scanner.
• Count opening cash.
• Process all customer bills.
• Maintain transaction records.
• Close POS and tally cash.

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Skills Required

• Basic computer knowledge.
• Familiarity with POS systems.
• Good arithmetic skills.
• Polite customer handling.
• Ability to work in busy retail environment.

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Preferred Experience

• 1–2 years in supermarket / retail billing.

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Performance KPIs

• Billing speed (customers per hour)
• Billing accuracy
• Cash shortage/overage
• Customer complaints
• Queue waiting time

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