- Location
- Singapore, Singapore · VML Singapore
- Workplace
- Hybrid
- Department
- Sales
- Experience
- 1+ years
Description
Who We Are
VML is a global creative company that combines brand experience, customer experience, and commerce to create connected brands that drive growth. Guided by a Human First philosophy, VML is known for its innovative work for brands and consistently ranks among the world’s leading creative companies, including the WARC Creative 100. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
What you’ll do:
- Supports all aspects of day-to-day account management including internal documents associated with each account
- Establish day to day working relationships with clients across portfolio to ensure that we can continue to grow our business and deliver
- Obtain key client information and transfer them accurately to project teams. Work closely with project teams to ensure effective scoping of work.
- Review team deliverables and provide oversight. Anticipate, proactively address and advise management on potential client or revenue issues.
- Works with Account Managers/Account Directors to develop and implement plans, build relationship and lead client thinking to ensure work efficiency and effectiveness
- Support the team to translate the client’s vision and needs into business requirements, coordinate with strategy, creative & project teams on required deliverables, and manage client expectations
- Provides excellent written and verbal business-communication skills
- Generating revenue & profit targets as defined for accounts
- Ensure executional excellence within timeline and manage invoicing according to the contractual terms
- Manage multicultural projects, coordinate teams and clients; spot risks and issues, support resourcing, control the schedule and budget
- Obtain key client information and transfer accurately to ensure effective scoping of work
- Build financial management skills, including preparation of billing and monthly projections for review
- Be a role model for stewardship between the client and the agency by balancing the account’s needs while avoiding unnecessary expenditures and negotiating required costs.
What you’ll need:
- Minimum 1 year of client contact experience in a creative agency, communications, or customer service environment; demonstrated impact on the communication and online strategy for major clients.
- MNC/Agency experience would be advantageous
- Outstanding ability to lead, convince, and inspire in a client-service environment; superior listening, interviewing, meeting facilitation, presentation, and writing skills.
- Must be proactive, a self-starter and an excellent communicator both verbal and written.
- Ability to create coherent and persuasive presentations with proficiency in Word, Excel, Outlook and PowerPoint.
- Possesses superior communication skills, both internal and client facing.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.