Member Services Representative

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

We're hiring a friendly, full-time Member Services Representative (30 hours per week) to be the welcoming face of our Walmart Crossman Fitness Center in Sunnyvale, CA! If you're enthusiastic about helping others on their whole health journey and enjoy creating meaningful connections, this is a fantastic opportunity to make a positive impact while gaining valuable experience in the health and wellness field.

In this role, you'll support front desk operations, provide exceptional customer service, and assist with fun wellness and community events, including bingo, trivia, mindful art activities, and other social gatherings. It's an excellent stepping stone for someone looking to gain hands-on experience and start a career in the fitness and wellness industry.

Schedule: 30 hours per week, Monday-Thursday, varied shifts of 10:45am-7:15pm and 11:45am-7:15pm

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.

• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.

• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.

• Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.

• Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.

• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.

• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.

• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.

• Opening and/or closing duties.

• Other duties as needed/assigned.

Minimum Requirements:

• High School Diploma or GED.

• 1 year of verifiable experience in a Customer Service or Hospitality role.

• CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.

• Must be able to stand up to 50% of the time during a shift.

• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Compensation: $19.50-$25.00 per hour. Pay is dependent on experience and qualifications. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness