Helpdesk Technician Intern

Position Title: Helpdesk Technician Intern

Company: Reef Capital

Compensation: $20/hour

Location: Lehi, Utah


About Reef:

Reef is a Utah-based vertically integrated investment and development firm founded in 2005. Reef's team is currently involved in some of the most prominent development transactions in Utah and other targeted geographies across the United States.

Built on two decades of success, our investment approach combines proven expertise with purposeful innovation. Reef's team has completed more than 500 transactions across all lines of business. In addition to our real estate investment strategy, Reef and/or affiliates own and operate various businesses that add significant long-term value to its projects. We have grown rapidly, growing from about 25 employees to well over 400, with managed assets on behalf of over 750 institutional and individual partners worldwide.

With the motto "Expect the Best," Reef's most prominent developments include Black Desert Resort, a $2 billion luxury resort in Ivins, Utah; Marcella, a luxury private golf community in Park City, Utah; Tributer Resort, Virginia's newest premier private lakeside golf destination; Cornerstone Club, a 5,000-acre residential community, private club, and resort in Telluride, Colorado; Sweetens Cove, a renowned and evolving golf destination nestled in the Tennessee Valley; and the restoration of the historic Coco Palms Resort in Wailua, on the island of Kauai, Hawaii.

Our culture is defined by a shared set of principles that guide how we think, collaborate, make decisions, and pursue success together. This mindset serves as the foundation for the five principles that define how we work together: first, we are One Reef, always prioritizing the success of the whole over individual agendas; we speak candidly and respond collaboratively; we move in solidarity once a decision is made; we take full accountability for outcomes in our domain; and we refuse to settle for anything less than extraordinary. These aren't aspirational values posted on a wall. They are the behaviors we hire for, develop, reward, and exhibit each day. Candidates who thrive at Reef bring energy, ownership, and a genuine commitment to raising the bar on everything they touch.

Position Summary:

Reef is seeking a customer service-oriented and tech-savvy Helpdesk Technician Intern to join our team. The ideal candidate will be pursuing a degree in a technology related field and seeking an opportunity to apply their education in a fast-paced environment. You will play a crucial role in supporting the operation of the IT helpdesk.

Through this internship, you should expect to receive regular feedback, coaching, and mentoring to help you develop your abilities and achieve goals.

Responsibilities:

• Ticket Management: Triage, resolve, and escalate support tickets within defined SLAs, ensuring KPIs are met, across both Windows and Mac OS environments.
• User, Software, Device Management: Assist with the onboarding and offboarding process, provisioning software & hardware, maintaining MDM systems, actioning access control change requests, auditing technology costs.
• Software & Admin Support: Support the administration of various software platforms, helping ensure proper security, functionality, and availability. Assist with audits to reduce unnecessary costs and maintain accurate licensing records.
• Hardware & Equipment Support: Help maintain IT-related equipment, supporting optimal functionality and inventory tracking across Lehi and Park City offices.
• Training & Documentation: Help create and maintain documentation for software and hardware and assist with training staff on company systems as needed.
• Process Improvement: Identify opportunities for automation and efficiency improvements in IT processes, with the opportunity to learn and apply artificial intelligence for automating tasks.

Qualifications:

• Currently pursuing or having recently completed a degree program in Computer Science, Information Technology, Cybersecurity, Information Systems or related fields.
• Familiarity with Windows and MacOS operating systems.
• Interest in implementing agentic artificial intelligence in technical workflows.
• Basic understanding of security best practices.
• Strong problem-solving and organizational skills as well as attention to detail.
• Ability to primarily work on site at our Lehi office and reliably commute to our Park City satellite offices once a week (Mileage will be reimbursed).
• Ability to move and set up equipment as needed.
• Ability to work at least 24 hours but up to 40 hours a week with flexibility for educational activities.