Online Format & Capacity Coordinator

We're looking for an Online Format & Capacity Coordinator to help shape and deliver solutions that support the continued growth of our online and parcel operations. You'll play a key role in delivering capacity projects across our store estate, identifying innovative ways to improve operational efficiency, and ensuring our stores have the right infrastructure to support customer collections and returns.

Working with a wide range of stakeholders across the business, you'll help drive programmes from concept through to implementation, balancing operational needs, customer experience, and financial performance.

What You'll Be Doing

Programme Delivery

• Support the delivery of format and capacity initiatives, including parcel rooms, racking solutions, and customer collections and returns infrastructure.
• Coordinate projects from planning through to implementation, ensuring alignment with wider business priorities.
• Work closely with cross-functional teams to deliver programmes effectively and on time.
• Visit stores to review completed works, sign-off installations, and support handover into operational use.

Financial & Budget Management

• Support management of the capacity investment budget, ensuring accurate forecasting and effective budget utilisation.
• Review project costs and challenge where appropriate to ensure value for money.
• Identify and help deliver cost-saving opportunities through improved processes and smarter solutions.

Innovation & Continuous Improvement

• Identify, trial, and implement innovative solutions to improve capacity and operational efficiency.
• Support the development of new operating models that enhance productivity and customer service.
• Use data and insights to recommend improvements that drive better outcomes for stores and customers.

Strategic Capacity Planning

• Support the development and delivery of long-term capacity strategies across the business.
• Collaborate with internal teams and external partners to explore new approaches to storage, fulfilment, and parcel management.
• Help reduce reliance on traditional space solutions through creative and scalable alternatives.

Cost-to-Serve Optimisation

• Support initiatives that reduce operational costs while maintaining excellent service levels.
• Ensure new solutions deliver measurable efficiency improvements and business benefits.
• Track and report on the impact of projects, ensuring cost savings are clearly evidenced and embedded into business performance.

About You

You'll be someone who:

• Has experience coordinating projects, programmes, or operational initiatives in a retail, logistics, supply chain, or similar environment.
• Is highly organised with strong planning and prioritisation skills.
• Enjoys working with a variety of stakeholders and building effective relationships.
• Has strong analytical skills and can use data to support decision-making.
• Is commercially aware and comfortable working with budgets and cost improvement initiatives.
• Has a continuous improvement mindset and enjoys identifying innovative solutions to business challenges.
• Is willing to travel to stores as required.

Why Join Us?

This is an exciting opportunity to make a real impact on how we support our growing online and parcel operations. You'll work on projects that improve the experience for both customers and colleagues, while helping shape the future of our store capacity strategy in a fast-paced and evolving environment.