Operations Processor Specialist

Key responsibilities:
•Support Policy Servicing Operations Manager drives productivity and efficiency including resources, process and services improvement to support business growth and cost optimization.
•Support Policy Servicing Operations Manger in overseeing all daily business activities and act as the first of contact point for strategic brokers and internal stakeholders.
•Support Policy Servicing Operations Manager to provide complex case handling and escalation management.
•Be Subject Matter Expert (SME) / Knowledge Champion for one or two products of policy servicing processes.
•Manage daily end-to-end operational support and inquiries for clients and intermediaries via phone and email, ensuring professional, accurate, and timely communication regarding policies and services.
•Manage and perform daily end-to-end policy issuance process for in-force policies, renewals, including endorsements, cancellations, policy updates, and changes in coverages and document management.
•Assist Policy Servicing Operation Manager performing any administration tasks, general operational support as required.

Job Requirements:
•At least 5 years of working experience in insurance operations or underwriting support  in A&H and Motor is preferrable.
• Experience in policy issuance with proven track record in policy servicing, SLA/KPI management, and process quality control.
• Communicate in a clear, precise professional manner and interpersonal skills to engage with all parties both internal and external stakeholders.
•Foster a collaborative team environment by mentoring, promoting continuous learning, and driving operational excellence initiative.
•Good command of English in speaking, writing, and reading is preferrable.
•Proactive, growth mindset and good team player with high levels of motivation is essential.
•Strong sense of responsibility and ownership, ability to work towards deadlines and work in a dynamic and fast-paced environment are required
•Strong prioritization, organization, attention to detail, problem-solving, positive attitude, adaptability skills are required.
•Ability to remain composed and professional under pressure, especially in busy or challenging situations.
•Proficiency in the use of MS Office specially Word and Excel. Intermediate Excel Skills is advantage.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

OP - Operations

AIG Insurance (Thailand) Public Company Limited (Thailand)