- Location
- Four Seasons Palm Beach, United States of America
- Type
- Full-time
- Department
- Retail
- Seniority
- Manager
- Education
- Bachelor
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Catering & Conference Services Manager is responsible for generating and servicing catering and group business while ensuring the flawless execution of meetings, events, and special functions. This role manages client relationships throughout the event lifecycle, from prospecting and contracting through planning, execution, and post-event follow-up. This position is part of the Commercial team and reports to the Director of Catering.
What you will do:
Solicit and develop new catering and group business opportunities to achieve revenue goals
Respond to client inquiries and convert leads into confirmed business
Achieve monthly, quarterly, and annual sales and servicing objectives
Manage all aspects of event planning and coordination from contract through execution
Serve as the primary point of contact for clients throughout the planning process
Coordinate event details including meeting setups, banquet functions, room blocks, amenities, billing, and special requests
Conduct site inspections and presentations for prospective clients
Collaborate with Culinary, Banquets, Stewarding, Front Office, and Guest Services teams to ensure seamless event execution
Assist with banquet menu development and event pricing strategies
Coordinate audiovisual requirements and vendor relationships as needed
Maximize revenue through strategic upselling and enhancement opportunities
Prepare and distribute banquet event orders and event-related communications
Supervise event execution to ensure service, food quality, and guest satisfaction standards are achieved
Coordinate group arrivals, departures, check-ins, and room deliveries
Maintain accurate records, client correspondence, and follow-up systems
Communicate VIP, high-profile, and security-sensitive events to resort leadership when appropriate
Support annual catering and banquet revenue objectives
What you bring:
Bachelor's degree in Hospitality, Business, Marketing, or related field preferred
2–4 years of conference services, catering, event management, or related Food & Beverage experience preferred
Excellent sales, negotiation, and relationship-building skills
Strong organizational abilities with the ability to manage multiple priorities simultaneously
Strong attention to detail and project management skills
Excellent verbal and written communication skills
Professional presentation and customer service orientation
Ability to work effectively with clients, vendors, and cross-functional resort teams
Strong analytical and problem-solving skills
Proficiency in Microsoft Office and hospitality sales systems
Ability to read, write, and communicate effectively in English
What we offer:
Competitive Salary & Wages
Medical, Dental & Vision Insurance
401(k) Retirement Plan
Complimentary Parking
Paid Time Off and Holiday Pay
Excellent Training and Development Opportunities
Complimentary Accommodations at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Schedule & Hours:
Full-time schedule with flexibility to work evenings, weekends, and holidays as business needs require
Availability to support meetings, events, and special functions as required
Work Authorization:
Candidates must have valid authorization to work in the United States at the time of application.
