(USA) Director, Investigations

Position Summary...

The Intelligence Director for the Fraud Fusion Center will lead a dedicated team responsible for overseeing fraud signal intake across external and internal signals, connecting the intelligence outputs and maintaining visibility into fraud themes. This role operates within the Global Investigations Enterprise Fraud Investigations organization and is pivotal in providing an enterprise-wide, objective perspective on fraud.

About the team...
The Fraud Fusion Center serves as an Enterprise Center of Excellence, integrating fraud intelligence through advanced technology to identify cross-channel threats efficiently. The team accelerates fraud insights, establishes strong feedback mechanisms, and enhances governance to support consistent investigative standards. By unifying fraud trends and intelligence, the team enables faster detection, smarter responses, and proactive risk mitigation. Collaborating across business units and external partners, the team drives continuous improvement in investigative processes, ensuring alignment with regulatory compliance and ethical standards to protect the company and its stakeholders from evolving fraud risks.

What you'll do...

• Lead a fraud intelligence team based at the Walmart Home Office.
• Build strong working partnerships to receive and process fraud intelligence.
• Collaborate with internal business partners supporting awareness and fraud prevention.
• Oversee fraud signal intake and emerging risk reports.
• Connect intelligence outputs to investigations, analytics, and action.
• Maintain visibility into emerging fraud themes across the enterprise. 
• Promote and uphold company policies, procedures, mission, values, and standards of ethics and integrity.
• Provide on-call support in response to critical incidents.
• Deliver regular briefings, reports, and strategic recommendations to leadership on fraud trends, exposure, and mitigation.
• Develop and maintain standard operating procedures and playbooks for fraud intelligence intake, triage, and dissemination.

What you'll bring...

• Self-starter with a proactive fraud intelligence and investigative mindset.
• Skilled in fraud risk assessments.
• Able to prioritize competing issues and escalations.
• Exceptional communicator who can present complex information to technical and nontechnical audiences.
• Experienced in liaising with law enforcement and government agencies.
• Capable of triaging, escalating, and managing emerging risks.
• Comfortable with ambiguity, able to navigate business platforms to present findings and identify risks.
• Proficient in leveraging large datasets to identify trends.
• Advanced MS Office skills (Excel, Word, PowerPoint) with the ability to quickly learn new tools with minimal training.

Preferred Qualifications...

• 7–10 years of progressive experience in fraud intelligence, threat intelligence, or a related field, including at least 3 years in a people-leadership capacity within retail, financial services, or another high-volume consumer facing industry where fraud typologies are diverse and fast evolving.
• Advanced degree in a relevant field.  Certified Fraud Examiner (CFE), Certified Cyber Intelligence Professional (CCIP), Open-Source Intelligence (OSINT) training or certification, or comparable intelligence certifications.
• Experience standing up or maturing an intelligence function to include building the SOPs, playbooks, and intake workflows from the ground up.
• Demonstrated ability to produce forward-looking strategic fraud intelligence assessments, not just reactive case-level reporting.
• Ability to ensure intelligence outputs are consumed and acted upon by analytics, investigations, and business enablement teams.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications
• Bachelor's degree in Criminal Justice, Business Administration, Political Science, or related field and 5 years’ experience in investigative casework/management, auditing, security, or related field OR 7 years’ experience in investigative casework/management, auditing, security, or
related field.
• 3 years of supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Fraud, loss, and corruption investigation and management, Leading or conducting commercial or governmental bribery investigations

Certified Forensic Interviewer (CFI) - Certificate, CFE - Certified Fraud Examiner - Certification, CPP - Certified Protection Professional - Certification, Drug Recognition Expert (DRE) - Certificate, Financial & Insurance - Certified Public Accountant - Certification, Human Resources - Professional HR (PHR) CERTIFICATION - Certification, LPC - Loss Prevention Certified - Certification, Professional Certified Investigator (PCI) - Certificate

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.