Meet the Team

Cisco’s Customer Experience (CX) organization is one of the company's fastest-growing and most innovative teams, crafting a first-in-class digital experience for our customers and partners everywhere they connect with Cisco. CX Platform is a platform-centric to support the diverse requirements of the CX organization and is being built with emerging technologies including predictive AI and generative AI to drive additional customer success. We are at the epicenter of developing modern, cloud-native technologies that allow us to stay agile and adaptable in a constantly evolving market. Pioneers in our field, CX enables customers to maximize value with a simple, unified Cisco experience, driving accelerated time to impact. We deliver on time with high quality & urgency, and we drive decisions with data and transparency while leading with ownership & accountability.    

Your Impact

Cisco CX Engineering is seeking a Software Development Engineer to drive innovation and develop solutions for customer’s most pressing usecase with a focus on incorporating AI and ML. This role requires deep technical expertise in network automation, full-stack development, and applicable AI use-cases.

Key Responsibilities:

Application Development:

• Design, develop, and maintain scalable software applications across the full stack (front-end, back-end, and integration layers).
• Architect and develop robust systems with an emphasis on scalability, reliability, and performance.

AI/ML Integration:

• Incorporate AI and ML-driven features into product solutions, ensuring real-world applicability and responsible AI practices.

Collaboration & Process:

• Work closely with UX/UI designers, product managers, and fellow engineers to deliver high-quality products.
• Participate in agile ceremonies, sprint planning, and CI/CD pipeline management.

Quality & Security:

• Conduct thorough code reviews, automated testing, and maintain comprehensive documentation.
• Ensure adherence to security best practices, code quality, and maintainability standards.

Minimum Qualifications:

• Bachelor’s degree with 8+ years of related experience, or Master’s degree with 4+ years of related experience, or PhD with 2+ years of related experience.
• Experience with one or more of the following: Golang, Python, Pytest, SQL (preferably PostgreSQL), Angular, JavaScript, or TypeScript.
• Experience with one or more of the following: microservices, Kubernetes, containerization, virtualization, or cloud platforms such as AWS, Azure, or GCP.
• Experience integrating AI features (AI-assisted code generation), event-driven architecture (Apache Kafka) and real-time data pipelines.
• Experience with RESTful API design, API security, or hierarchical and relational data modeling.

Preferred Qualifications

• Experience with DevOps tools and practices such as Jenkins or GitHub Actions.
• Experience with Git, system design, or application performance optimization.
• Experience with testing, debugging, and technical documentation.
• Experience with secrets management tools such as HashiCorp Vault or object storage platforms such as MinIO or Amazon S3.
• Problem-solving, communication, and customer-facing delivery skills.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.