Sales and Servicing Manager

As a Manager, Sales and Servicing, you will play a key leadership role in driving revenue growth, client satisfaction, and operational excellence for the company's non-life insurance business. You will lead the Sales and Servicing teams, ensuring the successful execution of sales strategies, client servicing initiatives, and operational processes while maintaining compliance with service level agreements (SLAs), regulatory requirements, and company standards. Working closely with the AVP and senior management, you will translate strategic objectives into actionable plans, strengthen client relationships, and foster a high-performing, customer-focused team.

KEY RESPONSIBILITIES

You will:

• Lead and oversee the day-to-day operations of the Sales and Servicing teams for non-life insurance, ensuring all activities comply with company policies, procedures, and SLA requirements.
• Develop and execute tactical sales and servicing strategies aligned with business objectives, revenue targets, and overall organizational goals.
• Collaborate with the AVP and management team to translate strategic priorities into actionable plans that drive business growth and operational excellence.
• Monitor and ensure compliance with ADB SLA metrics by implementing process improvements and corrective actions to consistently achieve or exceed performance targets.
• Establish, monitor, and analyze key performance indicators (KPIs), production, renewals, collections, and servicing metrics to identify trends and drive continuous improvement.
• Build and maintain strong relationships with corporate clients, insurance companies, brokers, and business partners to support business development, retention, and client satisfaction.
• Review sales, production, renewal, and collection reports to identify opportunities for revenue growth, operational efficiency, and improved customer experience.
• Mentor, coach, and develop Sales and Servicing team members by providing performance feedback, training, and career development opportunities to foster a high-performing culture.
• Collaborate with cross-functional teams to deliver seamless, efficient, and customer-focused sales and servicing processes.
• Develop, review, and implement operational policies and procedures that promote efficiency, compliance, and service excellence.
• Ensure all sales and servicing activities comply with Philippine insurance regulations, internal governance standards, and risk management requirements.
• Monitor industry trends, market developments, and competitive activities to identify opportunities for innovation and continuous improvement.
• Lead or support strategic initiatives, transformation projects, and other management-directed programs that contribute to organizational growth and operational success.

SKILLS AND QUALIFICATIONS

• Bachelor's degree in Business Administration, Marketing, Insurance, Management, or any related field.
• Minimum of 15 years of relevant experience in the non-life insurance industry, with at least 8 years in a managerial role, preferably within an insurance brokerage.
• Strong knowledge of non-life insurance products, underwriting processes, policy administration, claims coordination, and client servicing.
• Proven experience leading sales and servicing teams while consistently achieving business growth and operational performance targets.
• Experience managing corporate accounts and building strong relationships with clients, insurance companies, brokers, and business partners.
• Strong understanding of Philippine insurance regulations, compliance requirements, and industry best practices.
• Demonstrated experience developing and implementing sales strategies, operational improvements, and performance management initiatives.
• Experience monitoring service level agreements (SLAs), key performance indicators (KPIs), production, renewals, and collections.
• Strong leadership, coaching, and people management skills with the ability to develop and motivate high-performing teams.
• Excellent analytical, problem-solving, and decision-making skills with the ability to interpret business data and market trends.
• Exceptional communication, negotiation, presentation, and stakeholder management skills.
• Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office applications (Excel, Word, and PowerPoint) and CRM or insurance management systems.
• Demonstrates professionalism, integrity, accountability, and a strong customer-centric mindset.

Work Schedule: Monday – Friday

Work Setup: 100% Onsite