Room Service & Banquet Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

As Room Service & Banquet Manager, you will lead the In-Room Dining and Banquet operations of The Park Gstaad, A Four Seasons Hotel.

Reporting to the Director of Food & Beverage, you will be responsible for delivering seamless and highly personalised experiences across In-Room Dining, guest amenities, private dining and banquet operations. From an intimate dinner in a guest suite to celebrations and larger events, you will ensure exceptional service, thoughtful execution and the attention to detail that defines Four Seasons.

You will lead and develop the In-Room Dining and Banquet teams while taking ownership of operational excellence, guest satisfaction and the financial performance of the department.

This is a seasonal position starting in March 2027, joining our pre-opening team ahead of the hotel’s Summer 2027 opening and continuing through our first summer operating season until approximately mid-September 2027. The position is intended for candidates interested in building a long-term seasonal journey with Four Seasons in Gstaad.

What you will do

• Lead all In-Room Dining and Banquet operations, ensuring exceptional and personalised service across guest rooms, private dining, amenities and events

• Lead, coach and develop a high-performing In-Room Dining and Banquet team

• Ensure seamless planning and execution of banquet functions, special events, VIP experiences and customised guest requests

• Work closely with Culinary, Front Office, Housekeeping, Sales and other operational teams to deliver flawless guest experiences

• Drive revenue, profitability, labour productivity and effective cost management across the department

• Oversee operational readiness, staffing, service standards and procedures across all shifts

• Support the development of In-Room Dining concepts, amenity programmes, banquet standards and continuous improvement initiatives

What you bring

• A degree or diploma in Hospitality Management, Hotel Management or a related field is preferred

• Minimum five years of leadership experience in luxury hospitality, In-Room Dining, Restaurants, Banquets or Food & Beverage operations

• Proven ability to lead and develop teams while delivering exceptional luxury guest experiences

• Strong operational and commercial understanding, including labour productivity, budgeting, revenue and cost control

• Excellent organisational and communication skills with the ability to coordinate complex events and multiple operational stakeholders

• Fluent English and German and/or French; additional languages are advantageous

• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position

What we offer

• Competitive compensation and benefits

• Complimentary meals during working shifts

• Employee accommodation subject to availability and applicable conditions

• Four Seasons employee benefits, including preferential rates at Four Seasons hotels and resorts worldwide

• Learning, development and international career opportunities within Four Seasons