- Location
- Brisbane Office - Newstead Village, Australia
- Type
- Full-time
- Department
- Human Resources
- Source
- Workday
Description
About the role
At BOQ Group, we're reimagining banking for our customers, our communities, and our people. That's why we're looking for an experienced People Services Analyst to join our People Shared Services team and help deliver an exceptional employee experience across every stage of the employee journey.
This is more than a traditional HR operations role. You'll be at the heart of supporting our people and leaders, providing timely, accurate, and customer-focused guidance across a broad range of HR and employee relations queries. Whether you're helping someone navigate a Workday transaction, providing policy guidance, supporting employee relations case management, or identifying opportunities to improve the way we work, you'll play an important part in making work easier and better for our people.
No two days will look the same. You'll partner with stakeholders across the business, manage and resolve HR enquiries, analyse trends and insights, contribute to continuous improvement initiatives, and support projects focused on optimisation, automation, and transformation. You'll also have the opportunity to explore how emerging technologies, including AI and Copilot, can help create smarter and more efficient ways of working.
What makes this role particularly exciting is the chance to make a visible impact. At BOQ Group, we're small enough for your ideas to be heard, yet large enough for your work to influence people right across the organisation. You'll be joining a team that genuinely cares about delivering great outcomes and is always looking for better ways to support our people.
About you
You're someone who enjoys helping people, solving problems, and finding practical solutions. You bring experience from HR operations, people services, shared services, employee relations, or a similar HR environment, and you're confident managing sensitive matters with professionalism, confidentiality, and sound judgement.
You have a strong understanding of HR policies, processes, and employment legislation, and you're comfortable applying that knowledge to provide clear and practical guidance to employees and leaders. You're naturally curious and analytical, with the ability to identify trends, uncover opportunities for improvement, and contribute ideas that strengthen service delivery and employee experience.
Technology doesn't intimidate you. You're confident using Workday and Microsoft Office, and you're excited by the potential of automation, digital tools, and AI to improve the way work gets done. You enjoy learning new things and are always looking for ways to make processes more efficient and effective.
Most importantly, you're a collaborative team player who thrives in a fast-paced environment. You build strong relationships, communicate with confidence and empathy, and can adapt your approach to support a diverse range of stakeholders across the business.
If you're looking for a role where you can combine your HR expertise, passion for customer service, and drive for continuous improvement while making a genuine impact, we'd love to hear from you.
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Please no agency applications.