Business Process Analyst - Downtown Headquarters

Location:

Steam Plant - HQ

Department:

Supply Chain Management

Weekly Hours:

40

Status:

Full time

Shift:

Days (United States of America)

Job Summary:

POSITION SUMMARY

Serve as a Business Process Analyst within ProMedica's AI & Process Excellence (APEX) team and a contributor to Project Foundry, the organization's initiative to simplify, standardize, digitize, and automate work across corporate and G&A functions. This role partners with assigned operational teams to document current-state workflows, identify friction and waste, quantify improvement opportunities, and translate findings into practical process, automation, and AI-enabled solutions. The position leads business-side discovery, requirements, testing, change support, and value tracking; develops limited low-code solutions within approved standards; and partners with IT for enterprise platforms, integrations, architecture, security, and production support.

The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• Bachelor’s Degree in Business Administration, Information Systems, Industrial Engineering, Healthcare Administration, or related field.
• Must have strong proficiency in business process mapping, requirements gathering, data analysis, facilitation, and written and verbal communication.
• Working knowledge of Microsoft Power Platform, particularly Power Automate.
• Must be able to distinguish business-owned improvements and low-complexity automations from solutions requiring IT ownership.
• Strong project management and organizational skills.
• 3 years of experience in business process analysis, operational improvement, continuous improvement, automation enablement, or a related function.
• Demonstrated experience documenting workflows, identifying root causes, translating findings into requirements, coordinating user acceptance testing, and facilitating cross-functional sessions.
• Experience using Power Automate, Power Apps, Power BI, or comparable low-code and analytical tools.

PREFERRED REQUIREMENTS

• Master’s Degree (MBA, MHA, or MS) in a relevant field.
• Experience with process or task mining tools (Microsoft Process Mining, Celonis, or similar).
• Familiarity with Infor CloudSuite or comparable ERP systems.
• Basic understanding of RPA concepts and tools (Power Automate Desktop, UiPath, or similar).
• Practical experience applying AI-enabled tools to business processes.
• Experience with Lean, Six Sigma, or other process improvement methodologies.
• Healthcare industry or health system experience; familiarity with supply chain, accounts payable, HR, or finance operations in a hospital setting.
• Lean Six Sigma Green Belt or equivalent applied experience.
• Microsoft Power Platform certifications.

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus. 

Benefits:

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace