Associate, Delinquency Management (Loss Mitigation) - Temporary

The Associate, Delinquency Management (Loss Mitigation) contributes to the success of Mortgage, Auto, and Consumer Loss Mitigation operations by ensuring system coding, payments, transmittals, solicitations, claims, invoices, and servicing requests are processed in accordance with investor and agency guidelines.

This role supports Loss Mitigation team members and business partners by maintaining operational accuracy, regulatory compliance, and service standards while helping deliver an exceptional customer experience. The position works on-site and is based at Oriental Center in San Juan, Puerto Rico.

MAIN DUTIES & RESPONSIBILITIES:

• Maintain effective communication with investor representatives and service providers to ensure consultations, requests, and payments are processed timely and accurately.
• Receive, review, analyze, and process Loss Mitigation vendor invoices, ensuring accuracy and preventing duplicate or incorrect payments.
• Process required maintenance activities and reports through internal and external platforms in accordance with investor, agency, and regulatory requirements.
• Ensure proper account maintenance, including system coding and account updates based on workout type and investor requirements.
• Prepare, submit, and follow up on investor claims after Loss Mitigation alternatives are executed to ensure reimbursement of eligible funds and incentives.
• Review and process Prepaid and Unapplied Funds reports in accordance with established procedures, including customer outreach when required.
• Analyze loan accounts following the execution of Loss Mitigation alternatives and coordinate credit bureau corrections, fee adjustments, and related account updates, as applicable.
• Support Loss Mitigation team members and other business units to ensure compliance with service standards, regulatory requirements, and operational objectives.
• Prepare and distribute assigned reports, ensuring accuracy and compliance with established deadlines.
• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Associate degree in Business Administration, Finance, Accounting, or a related field required.
• Two (2+) years of experience in Delinquency Management, Loss Mitigation, Default Servicing, Default Reporting, or related banking functions required.
• Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
• Broad knowledge of Loss Mitigation processes, Delinquency Management operations, and related servicing activities highly preferred.
• Demonstrated ability to remain current with industry updates, investor requirements, and regulatory changes affecting Delinquency Management operations.
• Experience processing invoices, claims, reimbursements, vendor payments, or investor remittance activities preferred.
• Strong analytical, organizational, and problem-solving skills with attention to detail.
• Proficiency in Microsoft Office applications, including Word and Excel, required.
• Advanced written and verbal communication skills in Spanish required; proficiency in English desirable.
• Ability to work independently, meet deadlines, collaborate effectively across business units, and maintain a high level of customer service.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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