Receptionist

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary

The Receptionist provides a welcoming and professional environment for clients and the public who are seeking assistance and information relating to the Grande Prairie Community & Family Services.  This position supports the effective and efficient delivery of programs and ministry through reception, scheduling, administrative support, special events and office equipment and procedures. 

Responsibilities:

Administration

• Perform general office duties such as answering and directing phone and other inquiries; check/action emails; greet and escort visitors; file documents electronically or manually; photocopy/distribute materials; send/receive fax/email material as requested; resolves routine inquiries.

• Handles and ensures the protection of extremely confidential and sensitive employee/officer/client and/or program files.  Maintains an efficient filing system.

• Builds and maintains databases (e.g., employee/volunteer information, contact lists, inventory, hours worked and statistics in Link 2 Feed.)

• Draft and type correspondence (i.e., letters, dictation, acknowledgements)

• Draft and prepare presentations, brochures, fliers, advertisements for social media (e.g., Facebook, Instagram, Radio stations and TSA Grande Prairie website).

• Schedule meetings, prepare agendas, take minutes; type and circulate minutes

• Distribute incoming mail to appropriate persons.  Process outgoing mail.

• Order stationery supplies and maintain adequate inventory of office and other supplies as needed.  Arrange for maintenance of office equipment.

• Prepares hampers for Intake Worker to distribute to clients

• Provides back-up support to Intake Worker as needed with client intakes and URIKA assessments with Pathway of Hope participants

• Regularly involved in the distribution of client hampers which involves applying average force of up to 20 pounds alone or up to 45 pounds with co-worker assistance

• Provide support to the Christmas Assistance Program (e.g., Christmas applications, hamper distribution, toy distribution)

Finance

• Accepts monetary donations and prepares temporary receipts

• Maintains gift card logs during Christmas

Perform other position-related duties as assigned.  

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Corps officer(s), staff, volunteers

External:

• Vendors/suppliers, clients, donors, community

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to Community Family Services Manager or designate

FINANCIAL AND MATERIALS MANAGEMENT:

• Accepting monetary donations, writing temporary receipts, gift card logs

• Maintains a supply inventory in office supplies 

• The incumbent has no input into the annual budget

WORKING CONDITIONS:

• Working environment is typically in the office in generally agreeable conditions.

• Moderate physical effort/dexterity and range of motion.

• May sit at a computer for varied periods of time

• Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.

• Regular duties involve applying average force of up to 20 pounds alone or up to 45 pounds with co-worker assistance

• Some travel required – banking, post office, administrative-related errands

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a High School diploma

• Completion of formal post-secondary /college certificate program and/or specialized courses or certification

Experience and Skilled Knowledge

• Minimum of two (2) years of prior related experience including administrative/secretarial experience.

• Proficiency in all Microsoft Office products

• Experience dealing with office equipment and tools.

• Alternative combinations of education and experience may be considered.

Skills and Capabilities:

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Sound interpersonal, written and verbal communication skills

• Attention to detail and aptitude for thoroughness, consistent follow-up skills and flexibility

• Sound problem solving and analytical skills

• Able to work independently and as part of a team.

• Professional, service-oriented approach internally and ex

• Exceptional organizational, prioritizing and time management skills.

• Self-motivated and disciplined self-starter.

• Must comply with all Salvation Army policies, procedures and associated legislation.

• Participate in mandatory orientation training

• Treat the property of The Salvation Army with due care and caution.

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

• Valid Alberta Class “5” Driver’s License, personal vehicle and insurance is required; an original copy of a current Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion is required.

• Provide an original copy of a Background Check screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

• May require screening through The Salvation Army Abuse Registry

• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

This is a full-time position.

Weekly scheduled hours:40

Compensation:

The target hiring range for this position is $18.50 to $23.13 with a maximum of $27.76.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.