Adventure Park Guest Services Lead

• Responsible for opening procedures, closing procedures, and properly locking up Day Lodge when scheduled.
• Preparing and sending a daily report of operations and revenue comparisons to management when closing the office.
• Verifies all banks, reconciles tills and creates reports for accounting at close of each day. Also responsible for change orders and utilizing appropriate cash handling procedures to work with cash, checks and credit cards.
• Communicate with operations management in a timely and professional manner verbally and in writing to resolve guest issues and ensure safety.
• Assist manager and supervisor with training and coaching of guest service staff
• Assist manager and supervisor with merchandise selection, purchasing, and inventory control.
• Provide exceptional customer service to all Adventure Park guests by giving appropriate information, directions, and conducting all transactions with a smile, eye contact, and clear communication.
• Keeping effective and timely communication with Snowschoolers in regard to lessons for the upcoming day.
• Assists with the scheduling of required staff breaks throughout the day to ensure that all breaks are given in a timely manner.
• Utilize a variety of software to assist customers. Use RecTrac to make reservations and conduct various sale transactions.
• Maintain a high level of knowledge regarding all Adventure Park and Recreation Department programs facilities and services.

• Answer repetitive questions, scenarios and tasks with professionalism, politeness and courtesy both in person and on the phone.
• Interact with and maintain professional attitudes and relationships with guests, co-workers and management in a positive, professional manner at all times using appropriate language and conversations.
• Utilize sales techniques to sell retail merchandise.
• Inform guests of Adventure Park safety practices, operating rules and regulations and help to enforce these rules as necessary. Also responsible for making sure guests are prepared for changing weather conditions.
• Ensure the Day Lodge facility indoors and outdoors is clean, well-maintained; items are well stocked, displayed, and presentable to guests throughout daily operations.
• Enforces and maintains all Town of Frisco, Recreation Department and Frisco Adventure Park policies and procedures including but not limited to grooming standards and uniform policies.
• Assist with large group coordination and day-of service.
• Work in a team-based environment supporting the Adventure Park, Recreation Department, the Town of Frisco, and the initiatives of the Director, Managers and Supervisors.
• Follow all procedures in place including but not limited to safety, accounting and customer service.
• Assist in all other aspects of Frisco Adventure Park operations as necessary.

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management. 
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.