Vice President Chief Ambulatory Officer

Job Summary :

The Vice President plans, organizes, and directs all functions and activities (internal and external) within his / her realm of responsibility for the Physician Practices of Hendricks Regional Health and Immediate Care Centers (ICC). This role also leads the organization to success for ACO/Population Health activities. The Vice President establishes goals, objectives, and standards of performance; applies and ensures compliance with operating policies and procedures. Assures access to the communities we serve who do not require emergency or inpatient care. Operationally leads the Physician Practices and the ICC’s, including the development, execution and accomplishments for budget and operations emphasizing access, growth, market needs, internal referrals, cost containment for patients, outstanding associate engagement and outstanding physician relations, patient experience, quality metrics, and hiring/retention and performance management. Responsible for leading and achieving outstanding outcomes related to population health. Serves as practicing provider one-day/week in a clinical setting. Reports to the Chief Executive Officer and is a member of CEO’s Management Council.

Job Description

SERVANT LEADER:   Hendricks Regional Health embraces a servant leadership philosophy by putting the needs and safety of patients, associates, and the community above their own. We strongly believe to provide exceptional healthcare services we need exceptional leaders. A Hendricks leader humbly puts the needs of others first and provides focus and direction to those they have the privilege of leading. They demonstrate compassion in all interactions and are deeply invested in the growth and development of others. Hendricks leaders model our Values and Leadership Attributes in the execution of their role and in the communities we serve.

ESSENTIAL FUNCTIONS:  

The following functions describe the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.

• Lead, manage, and direct the practice operations of Physician Practices, and ICC’s.
• Works collaboratively with others including but not limited to various physicians, leaders, and others in implementing the overall strategy of Physician Practices and others (e.g.) 90-day improvement teams.
• Assist in the design, development, implementation, and ongoing management of services, ensuring the provision of services are provided in a cost and market competitive manner in collaboration with others on the leadership team.
• Coordinate and facilitate market and business development strategy with leadership.
• Assist in the development and implementation of the annual strategic and business plan as well as strategic short- and long-range plans. Ensure the execution of strategic plans to achieve goals and objectives related to Physician Practices and ICC’s. Meets or performs better than budget and achieves quality metrics and outcomes. 
• In collaboration with Finance and Quality, will analyze information regarding efficient, cost-effective products, equipment, and services to decrease the cost of care while improving access and quality outcomes.
• Leads and achieves metrics for population health, works collaboratively with external partners in achieving success with Accountable Care Organization (ACO). Assures regulatory compliance with ACO standards.
• Responsible for maintaining appropriate staff and coverage to meet/exceed productivity standards. Defines efficient and effective models of care for practice settings.
• Assists with reconciliation for productivity, incentive plans, metrics, contracts, and other administrative responsibilities.
• Integral in physician and provider recruiting and on-boarding as well as recruitment, on-boarding, and competencies for staff at all levels of practice and ICC operations.
• Develop strong partnerships and relationships with all constituencies – associates, physicians, anticipating and meeting their needs, earning, and maintaining credibility and trust. Including execution of contracts, policies, procedures, and other operational and leadership initiatives.
• Champion the image and reputation of HRH, with particular emphasis on access, quality, service, and community relations. Participates in recruitment, onboarding and contracting of providers to HRH.
• Provide administrative oversight to meet the Physician Practices objectives ensuring that customer satisfaction, market needs and cost effectiveness are the guiding force in patient care delivery. Participates/leads the creation and execution of the annual budget process.
• Operates all areas of responsibility with strong business ethics and integrity.
• Serves or chairs committees and task forces as assigned and/or requested.
• Forecasts provider and staff needs based on access and quality of care.
• Participate in internal quality improvement, peer review, and human resources processes. Collaborates with Chief Medical Officer (CMO) and Chief Nursing Officer (CNO) on practice and quality performance.
• Regularly collaborates with providers to ensure timely performance of chart completion and other metrics, review and celebrate highlights and share opportunities to improve the care delivery model and other important two-way communication topics.
• Is responsible to collaborate in timely and effective recruitment, development, and retention of associates. Performs effective and timely performance feedback. Leads and manages within the guidelines of HRH policy and process. Identifies potential solutions or alterations to ensure recruitment and retention and collaborates and shares with Human Resources as appropriate.

REQUIRED EXPERIENCE:                                      

At least seven (7) years of progressive healthcare management experience highly preferred, including experience managing multiple physician practice offices, and urgent care. Experience in leading/managing population health initiatives.

REQUIRED EDUCATION:                                      

MD or DO preferred –  Advanced degree required.

REQUIRED LICENSE:                                              

Actively Licensed in the state of Indiana as required by degree.

PREREQUISITE SKILLS:                                          

• Must be affluent in our core competency of building relationships – at all levels internally and externally.
• Must have the ability to develop a vision as well as provide strategic and operational leadership with a drive for results.
• Must interact credibly and effectively ,collaborate with internal, and external stakeholders, collaborating with and influencing them while remaining sensitive to relationship and political dynamics.
• Successful candidate will develop a high performing management team and demonstrate a drive to meet the needs of patients, physicians, and associates.
• Candidate will determine critical factors for success and execute upon approval.
• Must have a working knowledge of healthcare operations, managed care, population health initiatives and expectations and provider relations.
• Excellent communication skills required.
• Must be able to travel to other facilities on and off campus.

SUPERVISES:                                                            

Directors of Physician Practices, Manager of the ICC’s and/or their subordinates including supervision of varying numbers of associates contingent on the size and scope of the Physician Practices, provides collaborative relationship for Advance Practice Providers

*Job description is not meant to cover or include all the tasks, duties, or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, with or without notice due to business need.

*Job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform. Job duties and responsibilities can change at any time, with or without notice due to business need.

Work Shift :

1st Shift (United States of America)

Scheduled Weekly Hours :

40